Address: 311 Park Ave Suite 121, Orange, OH 44122, USA
Phone: +14406008689
Sunday: 11AM–10PM
Monday: 11AM–10PM
Tuesday: 11AM–10PM
Wednesday: 11AM–10PM
Thursday: 11AM–10PM
Friday: 11AM–10PM
Saturday: 11AM–10PM
Adrianna Tondi
Hands down the best chicken sandwich out there. Always comes out hot with the best sauce. And the fries are also hot and crispy when they come out. Will go out of my way to find a shake shack.
Jay DesForges
We ordered for pickup while staying a night in the area since we don't have one near us. This was my first time ever trying, but it was a miss for me. The staff was great, professional, working hard. Restaurant was very clean. Food could have been better. Was not impressed. Shackburger was okay, but not great. Loved the sauce and that it was crispy. But lacked flavor. Ordered 2 burgers well done, 1 with no pink, 1 with some pink. Clearly not cooked properly. Very greasy too. *tip: order well done if you don't like any pink. Hot dog was a no for me. While it was sliced in half then grilled. It was like eating rubber. The cheese sauce I added for $1.00 was great, but not worth that for how much they put on. Fries with seasoning. No thanks! These were awful! I saw them sitting under the warmer while I waited for my food. They just push the old fries to the front, then put them in a new box. Probably on average sit around for at least 10 minutes. Overall it was okay for something sort of fast. Would I try it again. Probably not.
Krista Eustace
I couldn’t be happier that there’s a Shake Shack in Cleveland! We aren’t local to this one in Pinecrest but we love making the trip to shop and treat ourselves with their incredible burgers and fries! Don’t forget to try their shakes too, yum!
Sunny
I’ve been on a milkshake kick. I ordered a strawberry milkshake, it’s ok. I paid $5.49 for a simple strawberry milkshake. I can get a better tasting milkshake for less money and larger cup. There aren’t any strawberry pieces either. Chik-fil-a is way better and not even the best so far
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The Shroom burger is the only vegetarian burger. I have not had it, but my friend said it was really good.
Depends on how busy pinecrest is. There is no paid parking
We only require visitors to wear masks if it is mandated by the local guidelines!
We’ve got you covered! Go to our Allergy page for more information.
We’re happy to hear! Please visit our contact page and select the Become a Supplier tab for more information on how to submit.
Oh no, we’re so sorry to hear that! If you ordered Delivery from us, you can share your feedback directly through the App by selecting the “Help” button! Either way, we’d be happy to make this right for you. If you ordered from a third-party service, please reach out to them directly about your experience.
We use soybean oil in all our fryers
We pride ourselves on sourcing premium ingredients. Download our nutritional information to learn more. To learn more about our dedication to premium sourcing, check out how we Stand For Something Good.
Most of our classic menu can be delivered, except for our wine and beer.
Oh no! Usually, erroneous pending charges should fall off your statement after a few days, but if you’re seeing two processed charges for one order, reach out to our team via our contact form! We’re happy to clear this up for you.
We only charge a 99 cents delivery fee on orders placed through our App or Web – and if your order is over $35, we’re happy to wave it! Please note that we also charge a small basket fee for orders $12 & under.
We sure do! Shake Shack offers delivery for App & Web orders from most of our Shacks! We’re also available for delivery on third party delivery platforms like Grubhub, Uber Eats, Postmates, Door Dash and Caviar.
We’re sad to see you go! Hit us up via our contact form with your account email address and we’ll help you out.
Nearly all of the Shack classics are available on our app, including our burgers, hot dogs, fries and more.
It looks like your location is outside of our delivery radius! We restrict how far we deliver to ensure we’re only serving our guests fresh food in a timely fashion.
While app promo codes can only be redeemed through the Shack App, we’re happy to redeem gift cards and eGift cards for in-person orders (excluding Shake Shacks located in stadiums, airports and international locations).
Of course we do! We accept all major credit cards at all locations.
Thanks for the suggestion! Please visit our contact page and select the Real Estate tab for more information on how to submit.
We’ll gladly accommodate a gluten-free diet at each Shake Shack upon request. Just ask the Shack team for assistance and they’ll be happy to help. Please reference our Allergen Information page before visiting. Here are a few suggestions for anyone with a gluten allergy: • Any burger can be ordered with a lettuce wrap, and most of our US Shacks offer gluten-free buns. Flat-top dogs can also be ordered with a lettuce wrap. • Our ‘Shroom Burger contains breadcrumbs, so it should be avoided. • Please do not order our fries. The oils in our fryers are filtered through the same equipment as our ‘Shroom Burgers. • Frozen custard should be ordered without the cone, and make sure to double-check the ingredients of the “Seasonal Shakes” with our cashier before ordering.
We want to make sure we offer the best experience to our guests at the Shack, so it's possible that the Shack temporarily disabled mobile ordering. Drop us a line through our contact form to learn more!
At this time, we do not offer franchising. Some of our Shacks are operated via licensed agreements. Check out the Partnering with Shake Shack tab on our FAQs page for more information!
We’re all over! Check our locations page to find the closest Shack to you.
Thanks for the suggestion! Please visit our contact page and select the International tab for more information on how to submit. Our International team handles licensing agreements for US Shacks as well.
App orders can be cancelled up to 30 minutes before the designated pick up time. Orders placed for ASAP pick up cannot be cancelled once submitted.
While most Shacks have at least one register for accepting cash, all Shacks accept all major credit cards.
Our ‘Shroom Burger is a great meatless option, featuring a crisp-fried portobello mushroom stuffed with gruyere and cheddar cheese and topped with lettuce, tomatoes and ShackSauce. We’re also testing a new Veggie Shack at select locations. The Veggie Shack can also be made vegan if requested!
We take our guests’ security very seriously and would love to help you out. Shoot us an email with the order details and our team will follow up.
Ain’t no party like a Shake Shack party! We don’t have an official catering program, but if you email us with a few details we’ll connect you with a nearby Shack to see what we can do. If you’re in the greater tri-state area, you should consider booking our Food Truck for your event!
Unfortunately, many of our hot food items contain soy. Based on your allergy, you should not consume our fries, cheese, Shack Sauce or the ‘Shroom Burger. You should be able to enjoy most of our shakes and custards worry-free, though! For complete information on the items that contain soy, please reference our Allergen Information page before visiting.
The Shack App is available at most U.S. locations*! From the app’s home screen, tap on the white pane at the bottom of the screen to search for the nearest Shack by city, state, ZIP code or location. If your app doesn’t load locations, you will need to ensure that location services is enabled. *Excluding airport and stadium Shacks
While we aren’t able to retroactively apply a promo code to your order, you can redeem it on your next order while the code is still valid!
We want to help! Take a screenshot if you can and email us.
This depends on the Shack! Each location sets their own order limits based on what they are able to handle well & ensure great guest service. You can check the locations order threshold by opening the location on the App.
Uh oh! Drop us a line via our contact form with your order details. We’d like to look into this for you.
We’d love to! If you’d like to place a large order (15+ burgers), email us and mention which Shack you’re interested in, and we’ll connect you.
While Shacks aren’t able to take orders over the phone, we do have ordering available through our website.
Easy peasy. Head to the App Store or Google Play store.
6 feet maintained. Every other table closed. Everyone had masks on. It was a good experience except the food.
It is in the pinecrest development off of Harvard rd, east of Richmond rd
Its outdoor so no reason you couldn't bring a dog! There is access to the patio via a gate outside.
Yes they have gluten free buns
Yes
$15 for a double burger extras.
That's hard to say. If you really like burgers then yes. But in my opinion they arent really a value. It's good food. Delicious food. But exspensive. I personally would drive an hour but I love food period. One thing though is it will probably be busy as it always is there. Its comparable to five guys but in a different way.
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