Address: 1010 E Lancaster Ave, Downingtown, PA 19335, USA
Phone: +16105180253
Sunday: Closed
Monday: 8:30AM–5PM
Tuesday: 8:30AM–5PM
Wednesday: 8:30AM–5PM
Thursday: 8:30AM–5PM
Friday: 8:30AM–5PM
Saturday: 9AM–4PM
Vanessa Savage
Very gentle with my dog he is a 80lb Dalmation pit mix and they know him by name there.
Michele Bagnall
Absolutely a great vet
Issy Casey
I just got a puppy 5 days ago. I wanted to bring him in for a preliminary check up/physical exam to make sure all was well. When I made my appointment online, I also got a coupon (DIRECTLY FROM BANFIELD WEBSITE) that said my first exam would be free (since this puppy is a new patient). I got to my appointment, waited 5-10 minutes until someone came to the front desk, and then presented his records from the breeder and my coupon. The woman immediately tried to sell me on a wellness plan - which was very sales-y and unappreciated. I hadn't even gotten my dog completely checked in yet. Then, she commented on the fact that I showed up early to the appointment (sorry? I wanted to come with enough time to check in a new puppy didn't know that was looked down upon). I then had to wait another 25ish minutes until someone came out from the back and was like oh does anyone know you're here? and I was like um yes but ive been waiting 30 minutes. She then asked if I had already given my records - I said yes and that I also showed my first time exam coupon. She said oh we don't accept that coupon here. S I expressed to her that I showed it when I first arrived 30 minutes ago along with my records, why wouldn't have someone told me that then? She didn't even know what to say. Why would a company offer a coupon at the time of making an appointment and then not accept it at the time of the appointment? Super unprofessional and bad customer service. I told her I didn't want my dog to be seen anymore and would take him to another vet (since he needs his next round of vaccines next week anyways). She said "ok let me give you your records back"... she then gave me one sheet of his records not even the whole packet I originally gave to them.... how disorganized. Not a good experience at all.
Molly C
I am beyond frustrated with this location. I own 4 dogs and have all 4 dogs on the Banfield plan. Whenever I call this location for an appointment, the only option provided is a drop off. I live 30 min from the facility. Last time I did a drop off appointment I drove all the way home and was told to come get my dog, because he had so much anxiety that the vet saw him first. So I drove all the way back to pick my dog up. If I want an appointment to stay with my dog, I have to wait WEEKS! I do not recommend this location at all. Go to king of Prussia or Lancaster. I don’t even know why I continued to try this location.
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No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including: • Vaccinations • Dental Care • Parasite Control • Nutritional Counseling • Behavioral Counseling • Comprehensive Examinations
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
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