The Tire Warehouse

Krissy Newman

I went to the Tire Warehouse to have two tires put on. They were great on the phone and got me in fairly quickly. I parked my car, gave them my keys and waited an hour and a half in the waiting room. When my car was done, I paid them, they handed me my keys and outside I went -- relieved my back tires were put on -- and to my absolute shock, my passenger door (on the driver's side) was smashed in. Of course I ran in and had them come out to look and asked them what happened to my car and their response was "oh, you must have come here that way." I DID NOT. I got gas three minutes before I drove there (gas is on the DRIVER'S SIDE) and paid at the pump (on camera) .. drove past Minogue's (driver's side facing them -- though the Tire Warehouse says they would have seen my passenger side which is not the case. ) I was told, without asking them, that "if their guys had done it, they would have told them and been fired." I was told the smash was dirty so it could not have just happened. FALSE. ( I made sure to take pics instantly -- see below!) I asked them to review their own cameras -- to which they said they don't have any. I drove back there to see -- and they do, but apparently they don't work. (aren't they supposed to for insurance purposes?) I called the Troy store who connected me with the Clifton Park store who owns the Queensbury store who then told me I would get a call from the owner. This happened over a week ago now and I am still waiting on that. I called Queensbury again and was told that I said "What happened to my car -- but that couldn't have happened here." THEY WROTE THAT DOWN. (so I guess in their book that means I must've said it, right?) Now, call me stupid, but why would I go in there and ask them what happened just to tell them that it didn't happen there. The conversation went absolutely nowhere. I was basically painted out to be a liar -- I was not called one directly, but it definitely seemed to be inferred. I was told that they SAW ME PULL IN THAT WAY, among many other things that were UNTRUE. I asked, again, when I would hear from the owner and I was told he has my side of the story -- amazing since I have never spoken to him nor do I even know his name. To replace the door is approximately 1.250 dollars and that does not include it being painted or installed. Sure, my car is older, but it was in decent shape before I had tires put on. I wish I had stayed on the donut. I paid $185 for the tires and what I left with to repair costs far more than what I came to get. So.. getting tires, $185 -- leaving with your car smashed and being treated like you are stupid-- PRICELESS.

Dale White

Excellence service!!!

stephen partridge

Did a great job very fast very friendly even went out of there way to offer great advice when they didn't need to. I will definitely be returning

Seán Ryan

Quick place to get your tires changed out. They did a great job