The Shade Store

Harriet J Lockshine

Great store. Location is not great. Parking is awful!

Margaret Refour

The consultants started out very engaged and appeared eager to support my need for motorized shade and drapery. Their less than pleasant service professional came out and completed all of the measurements then I received a follow up email asking me to provide the details of my selections. Once I provided the information, I got no communication of value. They really dropped the ball and appeared incredibly disorganized. Wasted weeks of my time so I have decided to go with a more reliable company.

Yvonne Parker

I would definitely recommend the shade store to anyone who is looking for window treatments for their windows. From start to finish the experience was painless. What they promised time wise from ordering to installing was amazing. This is a great company and I love the lifetime guarantee. All my house now has roller shades installed by the shade store. I had the inside completed on one order then the Florida Room. My sales lady Sorcha was so helpful and she gave great advise. I had 2 different people who measured up and 2 different installers. They were all professional. What a wonderful experience.

Armando Rosales

The customer service is good up to your purchase, beyond no interest or sense of urgency and carelessness. Product gets mail at a decent time but installation appointments are far apart and delayed. My blinders got installed on 10/20 one was to big, they promised sending temporary blinder nothing was sent, 4 weeks later wrongly installed again, waiting for appointment 5 weeks after initial installation. There is a huge delayed for installation and even though this was their mistake they push out their installation without interest to fix their error in a timely manner. I cannot believe that 5 weeks later I am still struggling because they don’t fix their mistakes. Good think I only order half of them, will take my business elsewhere. They really do not care, they apologize but not solve anything, they are good at charging the order, that is the only thing done efficiently. ANSWER TO THE SHADE STORE Everyone at your company states they are sorry but no interest shown. Your reply is political, if interested in helping or doing something I should not be reaching out to you, you have my name and a database with my contact information and you should be reaching out to me not the other way! Update 11/22/2021 After posting review, within a couple of hours the post installation manager reach out to me, and within less than 24 hours shades were reinstalled. Also, installation charges reimbursed. Finally, someone that care. Will increase to 2 from 1 Star initial review.