Duke Energy walsingham

Kennys KuttingIn

Called a thousand times. No pickup but they can send me a 600$ bill with franchise fees and kinds of other charges not related to energy use. Garbage monopoly taking advantage of all of us.

Vishwanthan Srinivasan

To whom it may concern, Hai my name is Vishwanathan Srinivasan and I am a duke energy customer. I am severely and seriously upset with the way the managers offended me. Their names were Jose, Ryan and Angela. My electricity bill went up from $215.00 last month to $305.00 last month, and I do understand that because of pandemic reasons everything went up but at the same time to raise my bill to $100.00 in one month was extremely ridiculous. I know our old a/c machine which was 10 years old was giving problems for the last few months. Our technician came during the maintenance period and recommended us to replace it since he said repairing costs more than buying and our electricity bill would hike up. We changed our a/c machine on June 20th, considering our current bill was from the old machine. I was wondering since this is a seriously concerning issue will my bill drop down adequately even though there is no guarantee that it will drop down next month. On the other hand I want Jose, Ryan and Angela from the duke energy to send me a written detailed apology for speaking against my concern instead of speaking favorably of my concern by writing a 3 page essay with introduction as to why they started an unwanted argument with me and body of the essay what are the solutions to resolve this matter and the conclusion of this essay what is the end result if if they offend me again as this is a very serious issue that it bothers my mood for my whole day and I am going to call the better business bureau and embarrass them through social media for what they did wrong so that this will never happen again. Please respond asap first thing in the morning tomorrow 06/30 between 8am-11 am to resolve this and have the duke energy offer me a $500.00 gift card so that this will never happen again as this is a very serious and a disastrous issue for my bill to hike up $100.00 more from last month. Only reason I am giving 2 stars is because Jamie, Kentricia and Tasha mgrs were awesome and I will call better business bureau for what the mgrs Jose, Ryan and Angela did to offend me Thanks. Vishi Srinivasan

Zuhayla Vega

I called yesterday to start my service. After I spoke with the customer service representative, he transferred me to another department to "finish the activation". Well, that "last step" for the activation, turned out to be a department that is using your email address, wait in line for no reason, talk , talk, talk and talk about third party companies from where you can get a 10% discount and they tried to add a membership $$$ to your bill with the excuse that you can cancel anytime. From calling to start a service, you are stuck in a call about service that were never requested to begin with. WHAT ABOUT START THE SERVICE AS ASKED BY THE CUSTOMER AND THAT'S IT!!

Justin Alvarez

Tried to call to leave a complaint about my service and they just hang up on you. Also tried to make a payment and their system is down. Very frustrating!