Granite City Alaska

jen regal

NOT Impressed!!! I was referred to Granite City by every tradesman and co-worker I inquired with for recommendations during my remodel. Upon arrival, Natasha Johnson kept discouraging me from remnant pieces I was interested in for the shower (shelves) portion of my remodel. She kept stating, "Oh, that's too expensive," to every piece I picked. It was so annoying I finally stopped and stated to her, "Do I look poor to you?!?!!" Needless to say, I did not find this type of treatment appropriate, and due to this, will be choosing NOT to utilize their business, now, or in the future. Very disappointed in such a highly recommended company!!!! *Update* In Response to the Owner It is in very poor taste and unprofessional to tell a person, as they are selecting product, "That is too Expensive." That is not transparency in pricing, that is a lack of Professionalism. Your attempt at explaining it away as a Customer Courtesy is equally deplorable!! I would recommend your sales staff keep their opinions of the cost of an item to themselves and simply provide the customer their quote, to which there can then be a further/continued discussion regarding reselection, if need be, due to pricing/budgeting concerns. Another option you may wish to explore is to discuss, from initial point of contact, what price point the customer may be looking to stay within, and direct them accordingly. The path that you are choosing to take/allow/foster within your sales team is extremely unprofessional/rude/tacky. Unfortunately, you have indeed demonstrated through both the interactions with your sales team and your response here, why you have a meager 3.3 rating on Google Reviews. Very Unfortunate.

J D

It was great. Positive interaction.. Natasha was amazing in suggesting the perfect pattern and color granite for our kitchen and bathrooms. Even better it is in stock..

Lacy McGrew

Horrible mean people.

Aronca Robinson

I was so impressed with this business! I would not hesitate to trust them again with any countertop need I had. I ordered a bathroom vanity from an online source. It was delivered and right before my contractor was supposed to start the job, we opened the box and saw the countertop piece was broken in several places. I was freaking out! My contractor had another job that he had committed to, so I only had so much time to get a replacement countertop for him. I called around and was told at least 3-6 weeks at every place I called. I got on the phone with Granite City and their front desk gal is so friendly! She made me feel at ease just hearing her voice. She went out of her way to walk around while we were on the phone and happened to spot a slab that was the exact color I wanted. She measured it and it was big enough to accommodate. I went to their showroom to see it and a guy talked me through the process that my contractor would need to know to make a template. He gave me materials to take with me to build it too. He was super patient and helpful. My contractor made the template, i took it to Granite City, and they had my cut, finished countertop with undermount sinks attached in less than a week!!! It fits perfectly!!! I am so thrilled and I would recommend this company to anyone! Highly recommended! A++++++++