Debbie Leonard - State Farm Insurance Agent

Category: Insurance agency in Durham, North Carolina

Address: 3702 Hillsborough Rd #2b, Durham, NC 27705, USA

Phone: +19193833887

Opening hours

Sunday: Closed

Monday: 9AM–5PM

Tuesday: 9AM–5PM

Wednesday: 9AM–5PM

Thursday: 9AM–5PM

Friday: 9AM–5PM

Saturday: Closed

Reviews

Johana Suarez

Jun 10, 2022

If they answer the phone- it’s seriously a miracle. They always state that they will return calls and they don’t.

Mary Hill

Mar 2, 2022

I have been their customer for many years. What the heck has happened to this company? Miserable service. Failure to return calls. Ignoring concerns. God help me if I ever had an actual claim! Going to change companies. This is ridiculous Update: March 10. To be fair to the agency, I wanted to post this update. After more than four months of terrible customer service, failure to fix their problem, etc....I finally was able to get something done. My thanks to Ms. Sanchez who met with me personally, spent an hour resolving issues, and made things right. I am disgusted that I never received a phone call from Debbie Leonard herself. I hope somebody figures out that there are major performance issues in the group. Otherwise, they might as well close their doors. The voice answering machine needs to be OFF during business hours. Not good, folks! Not good at all. Thank you, Ms Sanchez! March, 2022. Second Update. More problems with the agency. We finally had enough, cancelled with State Farm and switched to another company entirely. If you are thinking of using this agency, my advice is RUN the other way........

constantino Soto

Jun 6, 2021

Exccelente

Chrystal Mcknight

May 26, 2021

Excellent service, delicious food. Always a great experience. Bri is the best!

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Questions & Answers

What factors influence car insurance rates?

Debbie Leonard - State Farm Insurance Agent | Jul 16, 2022
Debbie Leonard - State Farm Insurance Agent | Jul 16, 2022

Coverage options, deductibles, and discounts may affect your policy cost, along with such things as your driving history, credit score (where permitted by law), and other third-party reports.

What is the difference between market value and replacement cost?

Debbie Leonard - State Farm Insurance Agent | Jul 16, 2022
Debbie Leonard - State Farm Insurance Agent | Jul 16, 2022

Market value is the amount a buyer would pay for the home and land in its current condition. It is influenced by factors such as proximity to good schools, local crime statistics, and the availability of similar homes. Replacement cost is the cost to rebuild the entire home.

How fast can I get car insurance coverage?

Debbie Leonard - State Farm Insurance Agent | Jul 16, 2022
Debbie Leonard - State Farm Insurance Agent | Jul 16, 2022

As long as you have all required information and go through the application process, coverage can begin immediately. For the most accurate quote, you’ll need to know your car’s make, model, mileage, and year. We’ll also need to know a little about you and your driving history.

Is my payment information secure on your website?

Debbie Leonard - State Farm Insurance Agent | Jul 16, 2022
Debbie Leonard - State Farm Insurance Agent | Jul 16, 2022

At State Farm, we take your concerns about online security very seriously so you can pay without worry. We employ industry-standard controls for protecting customer data and keeping the server environment stable.

Why should I sign up for the Paperless Notice of Privacy Policy?

Debbie Leonard - State Farm Insurance Agent | Jul 16, 2022
Debbie Leonard - State Farm Insurance Agent | Jul 16, 2022

You can reduce the amount of paper you receive by signing up to go paperless. You can view the Notice of Privacy Policy online instead of receiving a mailed copy. You'll also help State Farm achieve its green mission.

I am a current auto insurance customer, why can't I get a quote for another auto policy online?

Debbie Leonard - State Farm Insurance Agent | Jul 16, 2022
Debbie Leonard - State Farm Insurance Agent | Jul 16, 2022

If you're a current State Farm auto policyholder, you can get a quote by following these steps: 1) Log into your account. 2) Select your current auto policy. 3) Click Quote/Replace a Vehicle. The request will be forwarded to your agent for processing.

What can I do on the State Farm mobile app?

Debbie Leonard - State Farm Insurance Agent | Jul 16, 2022
Debbie Leonard - State Farm Insurance Agent | Jul 16, 2022

You can take care of insurance and banking accounts, get roadside assistance, file and check your claim status, and lots more.

What coverage is provided under homeowners policy?

Debbie Leonard - State Farm Insurance Agent | Jul 16, 2022
Debbie Leonard - State Farm Insurance Agent | Jul 16, 2022

The policy includes coverage for your home and other structures on your property such as a detached garage or shed, and your personal belongings. The policy also includes personal liability coverage which may protect your finances by paying for covered damages that you’re legally responsible for, including a legal defense.

Can I use my check card or debit card?

Debbie Leonard - State Farm Insurance Agent | Jul 16, 2022
Debbie Leonard - State Farm Insurance Agent | Jul 16, 2022

State Farm accepts most major credit and debit cards.

Does my homeowners insurance cover detached structures on my property?

Debbie Leonard - State Farm Insurance Agent | Jul 16, 2022
Debbie Leonard - State Farm Insurance Agent | Jul 16, 2022

Yes. In addition to your dwelling, State Farm covers other detached structures located on your property that are separated by clear space from the dwelling. The basic policy covers other structures at 10% of your dwelling coverage. This includes but is not limited to: Detached garages, Equipment sheds, Barns, Guest cottages.

How do I download the State Farm mobile app?

Debbie Leonard - State Farm Insurance Agent | Jul 16, 2022
Debbie Leonard - State Farm Insurance Agent | Jul 16, 2022

Text MOBILE to 78836 to get a link to the app or download from your app store.

Can I pay by phone or mail instead of online?

Debbie Leonard - State Farm Insurance Agent | Jul 16, 2022
Debbie Leonard - State Farm Insurance Agent | Jul 16, 2022

Yes. State Farm has ways to ensure the security of your payment information, but if you're uncomfortable making an online payment, you can forward your application to a State Farm agent. They will contact you about payment arrangements. The coverage effective date will depend on the new payment arrangements made with the agent For additional questions, contact an agent or see our Privacy Policy.

What if I have more than four vehicles or four drivers in my household?

Debbie Leonard - State Farm Insurance Agent | Jul 16, 2022
Debbie Leonard - State Farm Insurance Agent | Jul 16, 2022

If you need a quote or coverage and have more than four vehicles or four drivers, contact a local State Farm Insurance agent.

How much insurance coverage should I have on my home?

Debbie Leonard - State Farm Insurance Agent | Jul 16, 2022
Debbie Leonard - State Farm Insurance Agent | Jul 16, 2022

The choice is yours, but State Farm recommends you choose a coverage limit at least equal to your home’s estimated replacement cost. (The estimated replacement cost isn’t the same as the market value, which is the price you can expect your home to yield on the market.) If you choose a coverage amount less than the estimated replacement cost, you may not be eligible for certain coverages. Since no one can say what the exact cost will be to replace your home in the future, you’ll need enough coverage to account for unforeseen circumstances.

What if I have a vehicle that's not listed on the Vehicle Type section?

Debbie Leonard - State Farm Insurance Agent | Jul 16, 2022
Debbie Leonard - State Farm Insurance Agent | Jul 16, 2022

Please contact a State Farm agent if you're trying to insure a classic automobile or any atypical vehicle-types. Examples include motorcycle, snowmobile, camper, ATV, etc.

What is the difference between sending my quote and purchasing with an agent?

Debbie Leonard - State Farm Insurance Agent | Jul 16, 2022
Debbie Leonard - State Farm Insurance Agent | Jul 16, 2022

You may send your quote to an agent anytime during the quote process. If you haven't completed the online form, an agent will contact you to complete the process. If you received a quote online, you can still purchase with an agent. The agent will contact you to gather any additional information.

How can I pay for my insurance if I decide to purchase it online today?

Debbie Leonard - State Farm Insurance Agent | Sep 14, 2021
Debbie Leonard - State Farm Insurance Agent | Sep 14, 2021

State Farm accepts most major credit and debit cards.

I changed my mind about purchasing this insurance. What should I do?

Debbie Leonard - State Farm Insurance Agent | Sep 14, 2021
Debbie Leonard - State Farm Insurance Agent | Sep 14, 2021

You can save your quote to continue at a later time. When you save your quote you will receive an email containing a link to the application process. If you've received a State Farm reference number, your application has already been submitted. Your agent will be contacting you to discuss your policy. You can wait for your agent to call or contact them to discuss your options. If you did not receive a reference number, your application was not submitted and your payment should not be processed.

When does my coverage start?

Debbie Leonard - State Farm Insurance Agent | Sep 14, 2021
Debbie Leonard - State Farm Insurance Agent | Sep 14, 2021

Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.

Is my account number the same as my policy number?

Debbie Leonard - State Farm Insurance Agent | Sep 14, 2021
Debbie Leonard - State Farm Insurance Agent | Sep 14, 2021

No. A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.

Do I have to pay for an online quote?

Debbie Leonard - State Farm Insurance Agent | Sep 14, 2021
Debbie Leonard - State Farm Insurance Agent | Sep 14, 2021

No. The quote is free. The quote provides an estimate based on the information you provide and contains descriptions of available coverages.

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