Chapman Chevrolet, LLC

Comcastguy

I came in with a lift gate and cruise control sensor issue. I left my truck there the hole day and prior to coming to the service center I checked my truck for error codes where it clearly stated that there is a ground issue and a sensor issue. Was told that because the issue didn’t occurr at the dealer that they couldn’t service it. I told the rep that it through dtc codes and to check them. They checked them and cleared them but didn’t trouble shoot the issues with the codes that were given. I go to pick up my truck at 5 and the issue happens at the parking lot. Showed a mechanic before they closed and he stated that it’s weird that the tech didn’t troubleshoot the codes.

Marsha Scott

The experience was great. The employees were very friendly. I will be telling my family about Chapman Chevrolet

Joe Duell

The sales department here was overall nice and very accommodating. The only issue I had with them was they offered me $300 to "do me a favor" and take my car to the scrapyard across the street that said they would give me $700 for it. I was able to get $1100 for it and I just had to drive it ~2 miles. My major issue here is the service department, which prevents me from ever wanting to do business here again. I brought my car in two weeks ago for primarily a flashing check engine light and secondarily what I figured was a coolant leak. Based on personal mechanical experience and what Chevrolet states the cause of this is, I asked them to check for a cylinder misfire. A few days later they tell me they found my coolant leak and assume that's what the cause of my check engine light was. I questioned this and asked if they looked at my cylinders like I had asked, they said no and to bring it back with the "light on". I paid $730~ (new reservoir, oil change, etc) and brought it back in less than a week later with the light firmly on. I confirmed on my own that it was in fact two misfiring cylinders. They call me back the next day and tell me that my coil rail is burnt because of x reasons and I'll need a new engine for $8000. My car isn't worth $8000, so I decided to scrap it. What really upset me here is I asked them the previous week to check my cylinders (coils, spark plugs) and they didn't, which would've saved me $500 because I don't need an oil change and a coolant reservoir for a dead car. The service representative I spoke to shared he had the same thought, but they only diagnose issues when the light is on, and "they can't check everything a customer asks". I asked him to share my feedback, but he was extremely dismissive and indicated that it would've been time-consuming. It's literally two bolts and a wire plug... I've done it myself. Taking the 10 minutes to do what I asked would've saved me $500 and I could've done without the condescension when I expressed my displeasure. Overall, I, unfortunately, can't recommend Chapman even though the sales staff seems very personable.

Dennis McGee

Very good and fast.