Neptune Society

Category: Cremation service

Address: 427 N Azusa Ave, West Covina, CA 91791, USA

Phone: +16265872454

Opening hours

Sunday: Open 24 hours

Monday: Open 24 hours

Tuesday: Open 24 hours

Wednesday: Open 24 hours

Thursday: Open 24 hours

Friday: Open 24 hours

Saturday: Open 24 hours

Reviews

Madelyn Flum

Sep 9, 2022

Tiffany and Sandy were very personable and compassionate.. everything was explained in detail. I would highly recommend your services

GC LaJeunesse

Sep 8, 2022

The process for setting up my final arrangements was much easier than what I expected. My parents made there final arrangements many years ago through a local mortuary. Having your final arrangements pre-arranged, takes a huge burden off the living family. I was amazed the costs, which has increased from when my parents made their arrangements, was not bad at all. I would recommend the Neptune Society.

Tina Nabor

Aug 28, 2022

Neptune Society helped me tremendously during the moat difficult time and their staff was also very understanding and helpful. Very professional too. Thank you.

S dunn

Aug 25, 2022

Worked with Michael Bohenek to finalize our arrangements. He was very helpful in explaining our options and the associated costs. He is very personable and thorough. Would highly recommend him as a pre-arrangement advisor.

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Questions & Answers

Do they accept walk-ins?

Neptune Society | Sep 14, 2021
Neptune Society | Sep 14, 2021

Yes, you can come by any time on our regular hours of operation (8:30 AM - 5:00 PM), to speak to us if you have any questions or are interested in learning more.

Do you have a package deal to purchase multiple cremation packages?

Neptune Society | Sep 14, 2021
Neptune Society | Sep 14, 2021

We do offer incentives for companion purchases.

What services does Neptune Society offer?

Neptune Society | Sep 14, 2021
Neptune Society | Sep 14, 2021

We offer prepaid and immediate need cremation services.

Is it possible to get some of my loved ones cremation remains and put into a piece of jewelry?

Neptune Society | Sep 14, 2021
Neptune Society | Sep 14, 2021

Yes, we offer jewelry, urns, art glass and other keepsakes for cremation. You can see many of the options in person in our offices and/or see a number of the selections at this link: https://www.neptunesociety.com/merchandise

How is it handled if I prepay for a cremation through Neptune Society but die in another city/state/country?

Neptune Society | Sep 14, 2021
Neptune Society | Sep 14, 2021

We do have travel options that cover anywhere in the world

Will Neptune Society assist with US veterans?

Neptune Society | Sep 14, 2021
Neptune Society | Sep 14, 2021

Yes, please check out our complete guide for all veteran cremation benefits https://www.neptunesociety.com/veteran-cremation-benefits

Will Government Benefits cover the cost of cremation?

Neptune Society | Sep 14, 2021
Neptune Society | Sep 14, 2021

Neptune Society helps families navigate government paperwork and determine available military and social security benefits for cremation costs.

What is the cost for a simple cremation?

Neptune Society | Sep 14, 2021
Neptune Society | Sep 14, 2021

Our costs vary based on location, memorialization options, travel plans, etc, so it is best to contact an office for an immediate quote at https://www.neptunesociety.com/request-information or our Customer Service team

Do they provide veteran cremation benefits?

Neptune Society | Sep 14, 2021
Neptune Society | Sep 14, 2021

Through the Veterans Administration, veterans may be eligible for the following benefits: $300 reimbursement towards your cremation service, free headstones or markers in granite, marble, or bronze, and presidential memorial certificates

What urns do they have available?

Neptune Society | Sep 14, 2021
Neptune Society | Sep 14, 2021

We have a wide range of beautiful and unique urns. You can check out our catalog here https://www.neptunesociety.com/merchandise

How much does basic cremation cost?

Neptune Society | Sep 14, 2021
Neptune Society | Sep 14, 2021

Cremation costs vary on a number of factors such as location, memorialization options, travel, etc. It is best to contact our customer service team for quote or visit https://plan.neptunesociety.com/

Do you provide services for disposing of ashes in the ocean?

Neptune Society | Sep 14, 2021
Neptune Society | Sep 14, 2021

Yes, we do offer Scattering at the Sea services. Please feel free to contact our customer service team or call https://www.neptunesociety.com/contact-us for more information

how much it cost to have an arrangement (creamation) for one(1) person

Delano Fabro | Sep 14, 2020
Neptune Society | Sep 14, 2020

Hello Delano, Thank you very much for your time and for reaching out to us. Please feel free to contact our Sales Manager Eric Martin, for an accurate quote in regards to the pricing od a cremation for one person at 626-859-3291. Our prices may vary depending on the package purchased or additions to the custom purchase, therefore, Eric would be more than happy to provide you the excat price of what you are looking for. Take care.

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Does a funeral director need to be involved with handling the ashes?

Neptune Society | Sep 14, 2021
Neptune Society | Sep 14, 2021

A funeral director does not need to handle the ashes. Usually they are provided to the loved ones for a scattering, burial, keeping at home or a number of other options.

What signatures are needed for a cremation?

Neptune Society | Sep 14, 2021
Neptune Society | Sep 14, 2021

A death certificate and cremation permit must be signed prior to cremation. Any delays may be out of our control, but Neptune Society walks you through every step, helping and guiding you through the process

Does Neptune Society also handle the death certificate for the family?

Neptune Society | Sep 14, 2021
Neptune Society | Sep 14, 2021

Yes, we handle the death certificate and copies of the certificate as needed.

How do I change the location of my remains?

Neptune Society | Sep 14, 2021
Neptune Society | Sep 14, 2021

Please follow the link below and choose the option "Manage my Account". This will help you with your concern or you can always call our customer service team and they will be more than happy to make this change for you https://www.neptunesociety.com/customer-service

I recently got a new credit card. How can I update my CC information?

Neptune Society | Sep 14, 2021
Neptune Society | Sep 14, 2021

You can update your payment information under 'Manage My Account' at our customer service page: https://www.neptunesociety.com/customer-service

How can I go online to see my current payment plan for Neptune Society cremation?

Neptune Society | Sep 14, 2021
Neptune Society | Sep 14, 2021

You can see your account information under 'Manage My Account' at our customer service page: https://www.neptunesociety.com/customer-service

Are you open nights and weekends?

Neptune Society | Sep 14, 2021
Neptune Society | Sep 14, 2021

While our physical offices are only open during the weekdays, we are available 24/7 via phone or our online cremation planning https://plan.neptunesociety.com/

I do not have a copy of my contract with Neptune Society. Can you supply me with a copy?

Neptune Society | Sep 14, 2021
Neptune Society | Sep 14, 2021

Please contact our Customer Service team and they will be more than happy to assist you with a copy of your contract.

If I use your prepaid cremation service will there be any additional fees or charges when I die?

Neptune Society | Sep 14, 2021
Neptune Society | Sep 14, 2021

If you purchase a Pre-Arrangement Plan with us, there will be no additional fees or charges when the service is activated as long as your contract is paid in full. Additional charges only happen if your loved ones desire to purchase multiple Death Certificates, other URNs of their preference, or any other services that were not part of your purchased contract. If you have any other questions or concerns, please do not hesitate to reach out to our customer service team and we will be more than happy to assist you

Does Neptune Society offer any refunds to get my money back?

Neptune Society | Sep 14, 2021
Neptune Society | Sep 14, 2021

We do have a refund policy in place for every contract purchase. Please feel free to contact our customer service department for more questions or concerns

When the death occurs do we call the Neptune Society or the local funeral director?

Neptune Society | Sep 14, 2021
Neptune Society | Sep 14, 2021

Simply call 1-800-637-8863 and our staff will assist.

For a customer with a prepaid plan, how do you deal with unexpected deaths while traveling overseas?

Neptune Society | Sep 14, 2021
Neptune Society | Sep 14, 2021

As long as you have the travel protection plan as an addition to your purchased package, you are covered nationwide and worldwide with our service. For a better explanation and more details please contact our customer service team any time

When I pass away, who and where should someone call to have me picked up?

Neptune Society | Sep 14, 2021
Neptune Society | Sep 14, 2021

Have someone call our customer service toll free line and they will take care of everything

How long do I have to wait before receiving the ashes of a deceased person?

Neptune Society | Sep 14, 2021
Neptune Society | Sep 14, 2021

This can vary depending on a number of factors such as what state you live in, how long the medical examiner takes to sign a death certificate, etc. The average total time is between 7 and 10 days.

How soon after taking the body do you need an urn?

Neptune Society | Sep 14, 2021
Neptune Society | Sep 14, 2021

We provide a variety of urn options including temporary urns that will allow you time to decide on an urn of your choice. Check out our complete catalog here https://www.neptunesociety.com/merchandise

Can you still donate organs prior to cremation?

Neptune Society | Sep 14, 2021
Neptune Society | Sep 14, 2021

Yes, you can still donate organs prior to cremation. We coordinate with all Tissue Banks. However, most organ donations take place at the medical facility where the death occurs, and the hospital arranges for the donation before turning over the deceased to us for cremation

Can I get specific desires of my loved one who may pass away soon?

Neptune Society | Sep 14, 2021
Neptune Society | Sep 14, 2021

Yes, we encourage everyone to preplan and that includes specific options for memorialization and celebrations of life https://www.neptunesociety.com/a-loved-one-may-pass-away-soon

If I’m cremated by Neptune Society, can I arrange for ashes to be placed in a cemetery? Or do I need to arrange through that cemetery?

Neptune Society | Sep 14, 2021
Neptune Society | Sep 14, 2021

Yes, we will work with any cemetery for placing ashes

Do they do pet cremation services?

Neptune Society | Sep 14, 2021
Neptune Society | Sep 14, 2021

Unfortunately, we do not provide any pet cremation services

Would they send my ashes to my family in another state?

Neptune Society | Sep 14, 2021
Neptune Society | Sep 14, 2021

Yes, we have travel options that cover nationwide.

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