Quest Diagnostics Poughkeepsie

MechanicalMonkey777

There is no human being to talk to no matter what time you call or what extension you dial.. trying to get a simple yes or no on something and it’s absolutely infuriating and disrespectful. I might have to fast and then show up just to be turned away and fasted for nothing .. ANSWER YOUR PHONE!

Yerlan Zhanibekov

Worst ever company to get COVID tested!!! Went to Poughkeepsie location on Wednesday December 22 at 10am to get tested so I can visit my relatives in Canada for Christmas eve. Was told I will get results in 24-48 hours, even was told that I probably will get results next day (December 23th) BUT I never got results even after 48 hours passed. What a nightmare ! Had to drive 85 miles south to JFK airport on Friday December 24 late morning to get 1 HOUR express PCR test and paid $220 for it. WILL NEVER GO TO QUEST DIAGNOSTICS EVER AGAIN !!! P.S. got results from Quest today on Sunday December 26 AFTER 4 DAYS when I was already got back home from Canada.

Jennifer H

Extremely limited service. There is no staff person to answer the phone -even to confirm if your orders were received so you must go in person and wait to try to get any information. They no longer accept walk-ins. Will not go back to this poorly run laboratory.

Jeff K

Does anyone answer the phones? Had to listen to a guy ramble on a few minutes about Covid, all I had was a quick question. Finally got through the menu's (several minutes in total) and got the mailbox is not set up, call again later. Very discouraging. Poor business practice.