Knolls West Convalescent Hospital

Jack

I absolutely hated being at that "for profit" (their words, not mine) convalescent place. Noisy and loud with one or two people mentally troubled people almost always screaming, my stay at that miserable place was horrendous! It took my primary doctor three visits to get those nice good people to release me. The physical therapy for my injured left leg at that place was something I could do on my own, in my apartment without direction. This happened three years ago in 2018. I went there again in April 2022 for therapy for my broken left arm but because the arm was still in a cast logically Knolls West couldn't help me. So I signed myself out and never went back, even after the cast came off. 🥴😵‍💫😖😣👅

toni frisbie

If I could give this place zero stars I would. My dad got sent there after his stroke. Was there for 2 weeks and he was neglected. He died because of their care. He got a blood infection and his breathing was super shallow. When we spoke to the director, he said that he thought he came in like that. Shows how much they really pay attention to their patients. When we called and asked information on him, nobody told us anything and all we were told was “we’ll call you back”. Do not send family members there.

Scott Poland

The Staff Specifically the so called head person Layla has lied at every opportunity about my father and his care , Anyone thinking of going there please choose somewhere else. We took my dad out after only 2 weeks because the care was so awful. The staff actually yelled at me for inquiring about his belongings. 1 star would be to much.

Steve H

DO NOT LET YOUR LOVED ONES BE SENT HERE!! (Is that clear enough?) I had a friend who had to stay at this location recently. My friend went in ambulatory, but was immediately made to wear a diaper and not allowed out of bed. Nobody on staff would offer to help my friend go to the restroom to eliminate like a human being! (The exception being the PT/OT people who seemed to honestly care.) My friend developed a bed sore from continually having to lay in wet diapers and not being moved. My friend only was out of bed for the 1/2 to 3/4 hour of PT that was supposed to occur 5 days a week. During the stay, the facility went on lockdown due to a Covid exposure at which point visitors could not visit or check on their loved ones and PT was not allowed to take patients out of their room. So...no PT got done. Upon my friends exit from the facility, they were unable to walk. My friend stated the food was nearly always cold and when you pushed your call button for help cleaning/moving/anything, a CNA would show up, offer to "come right back" and finally return an hour or two later. UNACCEPTABLE. I saw long term residents with bandaging that looked like it had been applied in a military field hospital it was so roughshod and dirty. ( I have worked in emergency services so I know of what I speak) This place has a sign over the building "The Land of Healthful Living" and their website states they are the premier facility in the High Desert with "all-around care... unrivaled in the industry". Both of these statements could not be further from the truth. If you ask local medical care personnel about Knolls West, and I have asked a few, they will say they do not want their patients here and encourage families to do all they can to expedite getting them out. LOCAL DOCTORS EVEN DETEST THIS PLACE!! It will be my mission to get the State involved in this place. No human being deserves to be treated so poorly.