Smokerolla

Hi Kyle, thanks for bringing this up to our attention. We found out that your order was shipped but never scanned on USPS. We are re-shipping a new package for your order #8313

Between 1 and 4 days, depending on what you buy.

Found yourself locked out of your account? We can help you regain access! When you attempt to log in, you should see a clickable link that states "Forgot your password?". Enter your email address, and we can send you a link to reset your password. You can also get in touch with our Customer Service team, and they can have a password reset email sent your way!

Trying to find your package? You can follow the link below to track your order. https://www.tryarrive.com/ If you're still having difficulty tracking your order, or if you have additional questions about your order, please contact our customer service crew for further details.

When you go to checkout, you can apply your coupon code on the second page of the checkout process! On the first screen there will be the subtotal of your cart, and from there you can “proceed to purchase”. At the “proceed to purchase step” you should see two sides of the screen, the first page is the option to login to your Smokerolla account. We highly recommend creating an account with us, as this makes it easier to track your order and use our website features such as the returns manager. The other side of the screen is an overview of your order. On this side of the screen, you will see an “Apply discount code” in green lettering. Here you will click on the green lettering, and proceed to enter and apply your discount code. You are only able to apply ONE discount per cart order. Please note that discounts CANNOT be applied retroactively, so after you finish the checkout process you will not be able to go back and apply a discount once you have paid for your purchase, nor will customer service be able to provide a refund for the difference.

We get asked a lot when we’ll get certain items back in stock. Those restock times vary from piece to piece and from brand to brand. They will generally take about 2 - 3 weeks on any product. We might get some in faster at times but that can't be guaranteed. You can email us if you have a question about a specific product. If you’d like to find out exactly the moment when items are restocked, you can head to our website. On the product page of the item you’re interested in there is a button that says “Notify me when it’s back.” Just click that and you’ll receive and notification the second that item returns to inventory. However, some items will not be restocked. Items that will not be restocked are labeled as “one-offs” or “one of a kind” pieces. Pieces that are one of a kind will not be restocked, as they are unique pieces. For everything else, we restock as quickly as we can get the glass made. Keep in mind that our team is constantly at work to restock all items, so simply sign up for a notification and let us do all the hard work! We’ll send you an email or text message as soon as we get it back in stock.

If the package has already been shipped out, the order cannot be canceled. If you are unsure about your purchase, please contact us beforehand so that we can help you select the best piece for your needs.

We accept returns on all unused products. If the product has been used, even just once, we cannot accept a return. No exceptions. Items to be returned must be reported within 4 (four) days of delivery. All returns are applicable for a restocking fee. No matter what the reason is, sometimes you get something that you don’t want. If you want to return an item that you received, there are a couple things that you have to do first to help us out. We first need an email with some pictures of the item you received, just so we can verify that it is not broken and not used. From there we will get you a prepaid return label, to make the return process as cheap and easy for you as possible. Returns will only be accepted if exchanged through our customer service team, packages sent without our return label will not be accepted or refunded.

We do not accept Paypal due to their restrictions on tobacco, glass pipes, and functional glass art. There are no exceptions to this, for Paypal has restrictions on all smoking products and accessories. Sorry 'bout the inconvenience.

Curious about what payment methods we accept? ‘ We accept all major credit cards. Mastercard, Visa, American Express, Discover Card. We do not accept paypal - there are no exceptions to this.

Tracking information will be sent to you once your order has been scanned and packed up. Tracking emails are typically sent out 1-2 days after order has been placed. Once it’s shipped out you’ll continue to receive periodic shipping updates until its arrival. If you entered a phone number at check-out, our system will send you text message alerts to update you when your package is out for delivery. . If you notice anything strange with your tracking, or if you are having trouble tracking your package, please do not hesitate to give us a call or shoot us an email!

We offer free domestic shipping for all of our items over $50, and low-cost international shipping. We ship everywhere in the United States, as well as a handful of international countries! We ship to Australia, Canada, Columbia, Costa Rica, Denmark, Egypt, France, Germany, Ireland, Italy, The Netherlands, Singapore, Thailand, Switzerland, and the United Kingdom. At this time, we are unable to waive customs fees for international shipments. We are actively working on this, so if this is an issue for you, please check back soon & keep in touch. If you do not see your country listed, we cannot assure delivery. You can contact us to request adding your country to the list. Not all requests will be added due to company policy.

We ship throughout the United States from our warehouse in Los Angeles, CA. We offer UPS, USPS, and FedEx shipping. We ship using the most cost-effective service for your specific area. Customers can opt to select a carrier by purchasing their preferred shipping, otherwise, packages are shipped via our standard Free Shipping. Tracking labels are sent out via email once the package is picked up by the post office. You can track the status of your order using our order tracking tool here.

It's embarrassing, really. But unfortunately, we do run out of stock on items unexpectedly. Because every single glass piece we offer is hand-blown, this leads to a long production time on some items. Rest assured though, items come back into stock daily!

Here at Smokerolla, we understand our customers' concerns about privacy and discretion. Every product we ship will be sent in plain cardboard boxes, with nothing to mark glass pipes or glassware. We do everything we can to ensure our packages are discreet.

Here at Smokerolla, we understand our customers' concerns about privacy and discretion. Every product we ship will be sent in plain cardboard boxes, with nothing to mark glass pipes or glassware. Our shipping labels do not say Smokrolla, and we do everything we can to ensure our packages are discreet. As such, our packages are shipped to you in standard shipping boxes (Either a plain brown box or a USPS priority mail box). Nowhere on the outside of your package will you see the words "Smokerolla". The return address on the box will be "SMOKEROLLA.COM". However, "Smokeout XYZ, Inc." will appear on your credit card statement. We cannot change this, and we apologize in advance for any inconvenience this may cause.

The Smokerolla APP 2020 catalog can be integrated into your Shopify or WooCommerce online store. This newest dropshipping product categories available through the Smokerolla APP are: Parts & Accessories Pipes General Merchandise Apparel Roll-Your-Own Vaporizers Glassware

Our customer service is available from 9 AM to 5 PM PST Monday - Friday. Give us a call at (213) 205-8544 and we're happy to help.

You're running your own online store, you take payment from your customer for the order and then we invoice you for the items that we will fulfill.

To get started with the Smokerolla Dropshipping app, you'll need a Shopify store (alternate shopping carts will be supported with a 1 click integration soon), an age-verification app and a merchant processing account.

Smokerolla Dropshipping charges only $29.99/month for our complete service package, plus other applicable fees that may apply to your customized setup options. (which will be discussed beforehand.) YOU HAVE A 7 DAY TRIAL PERIOD to experience the app and try it out before you are billed anything.

Smokerolla dropshipping packages are very generic. They will not have any information on them aside from the customers' name and shipping address. The packages will have our Los Angeles return address in case the package is undeliverable.

Most orders placed before 3 PM PST are shipped the same or next day, however, orders placed after 3 PM PST will most likely be shipped the following day. (Unless it's a Friday or weekend.) In the longest case scenario, orders could take from 3-5 business days to ship.

The retailer shall pay the shipping costs based on standard shipping options identified by your Shopify plan. Note: you will be required to identify your own local shipping services and choose them from the Shopify options provided in tandem with your merchant account.

Yes. You are in control. With the Smokerolla dropshipping app, you can run promotions and discounts on your website and through your POS. You'll know the cost of each item, you set the price.

Yes, and it’s easy. You can add as many of our products as you'd like and you can sell them in addition to your own products.

The Smokerolla dropshipping app has an easy integration process with Shopify (including Shopify POS). It also connects easily with most other popular online shopping carts (including WooCommerce) and in the future will also have an API that will be able to custom integrate with ANY eCommerce system found online today. The Smokerolla technical team will assist you with this process when you're ready to make it happen.

The Smokerolla dropshipping program uses a customized app to create a seamless integration between our Shopify store and yours. This allows you to sell our entire catalog with fast, automatic, white-label fulfillment.

All you need to do is pay your invoices and sit back and relax; Smokerolla.com will handle the fulfillment. The dropshipping app will automatically grab the order and route it to our shipping department. We'll ship the order out and then the tracking number will flow back through the app and be added to your Shopify order. Your Shopify shipment notification will be sent to the customer automatically.

The Smokerolla APP, which differs from Smokerolla Wholesale is a third-party app used to connect our source shop product listings to your connected online store. While wholesale.smokerolla.com is the inventory source, prices in the APP will vary from what approved customers see on our wholesale website for price and order minimums.

In order to be eligible for a Dropshipping account with Smokerolla the potential customer must have all of the following: A Retail Shopify or Woocommerce online store An active high-risk payment gateway (Paypal is NOT supported) Reseller Permit

Dropshipping is a retail fulfillment method where Smokerolla customers don't keep the products we sell in their stock. Instead, when a store connected to The Smokerolla APP sells a product online, the APP automatically creates a purchase order from Smokerolla Wholesale and is blind shipped directly to your customer.

Hello Catherine we are processing your order, It will be send out asap, we take from 3 - 5 days to ship an order.