Pizza Hut

Tim Thornton

Almost every time I order wings and salad i either don't get my dressing or i get the wrong dressing. Just wanted to update my last review and say they are going above and beyond. That's why it went from 3 ⭐ to 5 ⭐

olga chavez

If anything ever happen to Keith Snow I promise the doors will not stay open long at pizza hut Mt. Airy NC. I ordered my food and it took so long to be delivered I called. The young lady told me it has just come out and would be here shortly. 15 minutes after it said being delivered Keith Snow (whom had just come on duty called and asked had I gotten my food? I told him my app said it was out for delivery. 10 minutes later he showed up at my house with all apologies. It was not his fault in the least. He care about his customers, unlike the person laughing as she answered the phone. This process took over an hour. I live 6 min away. Companies do better. Hold people accountable. Great job Keith. And thank ONLY YOU!!

Janice Williams

I really don't know where to start. First of all, my husband had surgery and hadn't had anything to eat all day. We thought that since it was about 7:00 we would just order a pizza! Even though it's about 20 minutes from my house. Big mistake!!!! As I pulled up to the drive thru I noticed there were two girls, I'm assuming employees that were sitting on the ground smoking. I understand that employees need breaks but it looks extremely unpleasant to see. I picked up my order and drove the 20 minutes home. Once I opened the box of pizza, I noticed the inconsistent slices of pizza that wasn't even cut all the way through! Then it happened! I opened the box of Cinnabon!!!! They were completely raw and runny! They were luke warm but uncooked! So I call the Mount Airy location in which I had ordered from and initially was transferred to the call center. I explained my situation and the guy informed me he was only the call center but he'd transfer me to the store. Instead I was disconnected. So I called back!!! A guy answered, I began to explain my situation and halfway through it I was disconnected again. So I kept calling around 8 more times until someone answered. A different guy answered and he said he would inform the cook about my complaint. He told me to hold on a second and I could hear him as he sat the phone on the counter. Then I was hung up on. So at this point, I'm outraged by the lack of customer service I was receiving. Once at the restaurant, I go to the door and they're locked!!! A note on the door stated that the dinning room was closed! I looked around and noticed that my only means of communicating with someone in this establishment would be to get in line at the drive thru! Because they just weren't answering my calls. Once I was able to interact with someone, I was told that they were short staffed and that I was never hung up on. He told me it would be 10 minutes and I would receive a new Cinnabon order. I told him the pizza issue so he offered me a complete refund. I was thankful for that being that I'm now 2 hours invested in what was supposed to be a quick meal! I just hope that nobody else has to endure this type of service!!!

Carrie Wainwright

Make sure when people order wings and sauces you put it in a bag especially when they have a big order, it makes it easier to handleWe're sorry about this incident. We'd like to make this right. Please send your name, email, and phone number to [email protected].