Address: 2019 E Monte Vista Ave, Vacaville, CA 95688, USA
Phone: +18007466686
Sunday: Closed
Monday: 8AM–5PM
Tuesday: 8AM–5PM
Wednesday: 8AM–5PM
Thursday: 8AM–5PM
Friday: 8AM–5PM
Saturday: Closed
nader afzalan
Simonton folks just installed windows throughout our bedroom house. We had a great experience through out the process. Dave was amazing in showing us different options and helping us pick the right products. Ismar and Jose did an awesome job of installing the windows professionally. One thing that specially separates the team to stand out, is their patience and detailed attention to your needs. Based on our search, their pricing was very competitive too. We highly recommend them.
Nasim Shamsaei
We purchased 13 Simonton windows in the first week of April. We live in San Diego, CA. After 12 weeks of waiting, we received them. Once we installed 3 of them, we immediately reported this faulty material to the company. We reported to them that both Installed and uninstalled windows are extremely stiff and they don’t glide at all. After numerous emails about the stiffness of the windows and how much we are worried about the ETAs, their first reaction was to blame it on installation. Then they told me that the manufacturer is aware of the problem and that their technician can fix it based on the manufacturer’s instructions. Their technician came to our place after 8 weeks. He reported to them that our windows are too heavy and too stiff. They said he couldn’t make them work based on what the manufacturer told him. He can fix it in other ways. It has been 2 weeks since he was here. We are still waiting for them to run a quality test BUT they don’t have the equipment for it and their service department needs to purchase it! It has been 10 weeks of nothing. We are living in a time that if we want to place an order for any other windows will take more than 10 weeks. Our project is on the air. DO NOT PURCHASE SIMONTON WINDOWS. THEY ARE NOT OPERATING AND THE COMPANY DOESN’T CARE AT ALL. (I can show our correspondents with this company to any party that needs to see them)
kelly mcnearney
I had a pleasant interview experience thank you !!
Daniel Brazovan
Wrost customer service and also the window quality
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Rollers
Basically you can't cover the screw holes. The screw holes on the bottom will be covered when sash is close. You should put the screws as far as you can that way it wouldn't be in eyesight. The screw at top of the window should be covered by your sash stops. Also how big is your single hung? 6 sets of screws is a lot unless its an oversized unit. Normally four screws will due on a normal sized window. 2 screws on top and 2 screws in the bottom.
Not sure you need to contact the installer
Please call 888-537-0697 and the service department can help you
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