MY Kia

Richard Geng

UPDATE (of review below): Over the last two months, I called the dealership multiple times and left my contact information, in order to provide "the opportunity to amend the situation." There was no response. I must now conclude this seemingly professional reply to my review was not sincere and rather disingenuous. I would have been happier to just vent and share my experience, than being deceived into believing there might be a resolution after all. --------------------------------------------------------------------------------------------- In October 2021 I ordered a 22 Sorento PHEV SX Prestige. I completed the spec selection on the KIA website and emailed a link to the sales associate (Jesse), with whom I also discussed the built thoroughly. About 6 months later, I received the happy news, my car had arrived, only to find out it had been ordered in the wrong color and wrong trim. When I pointed this out, the on-site manager (I believed to be Juana) did not even bother to talk to me in person and relayed to me the dealership always ordered vehicles as specified by the customer. I momentarily contemplated to go to the eye doctor to get checked for color-blindness, but then realized Juana probably did not care if I bought the car or went home unhappy, or both. At a later phone call, while still deciding what to do, she also mentioned other customers were already viewing my vehicle. I understand we are currently in a Sellers market. Making customers feel their business is not valued (even when buying a $50k+ vehicle) and being indifferent to their satisfaction level, might work in this market environment. It will certainly not be helpful when the market shifts in the future, which it inevitably will. I came back a day later and spoke with Eli, a different manager. Eli, at the very least, spoke with me in person, acknowledged the mistake, and offered an apology. As compensation for the mishap, he agreed to match the for-cash offer I had received for my old vehicle at an independent dealership as trade-in value, saving me the hassle of having to deal with two transactions. I ended up taking the vehicle as I did not want to wait another six months. In addition, another of my vehicles had just broken down and needed to be replaced asap. The finance person was great. Before I left, I advised the sales associate to order me the Sorento in the specs I originally wanted and to send me a confirmation. That never happened either. I don't think I will follow up on that and will go elsewhere. PROS - I was able to secure a current vehicle at MSRP - Professional finance transaction. CONS - Unprofessional sales associate, who ordered the wrong color and trim - A manager (Juana), who seemed rather indifferent to my satisfaction as a customer.

Trevor Henley

Friendly sales guy, I explained what I was interested in and why and they educated me about it and didn't push it further. No hard sales push, it was nice. I was looking mainly for a comparison between the Kia niro ev and the Chevy bolt.

Alex Lozovsky

Normally car salespeople do not have the best reputation. These people with great values / integrity are different. I would highly recommend them.

Ronald Raade (Ron)

So far so good.