Vintage Pool Service and More, Inc.

Richard Ortiz

Very courteous, professional, resourceful.

Miguel Suarez

We contracted these people to do a start up on our new pool. Original quote was $450, they discounted it to $350 because we contracted for a monthly service as well. They agreed to 3 visits to begin on a Wednesday return Friday and the following Monday. My husband found there were no chemicals in our pool on Thursday. I called them Friday and voiced my concerns. I was told that was normal. I was also told we needed to test again on Tuesday afternoon. There was still no evidence of pool service as of Friday evening. Monday they came to service our pool and pulled our solar cover all the way back to one end. I received a call from them stating my pool chlorine level was at a 3 and they normally don’t service pools with a solar cover but made this exception for us. I apologized and let them know we were unaware of that policy. They then told me they were going to return again on Wednesday at no additional charge to me because my alkaline was low but my chlorine level was now a 5. Funny thing, my husband forgot to remove the cover and Wednesday came and went. I called on Thursday stating that there were now chemicals in the pool but there was none the previous week and they insisted they had done the service and suggested maybe our kit was old. Furthermore, they stated they came Wednesday like they promised and yet my pool cover was never moved. Things that make you go hmmmm. Oh yes, one more thing. After voicing our concerns, instead of trying to make it right, they now can not service us monthly even though they said they could in the beginning. I have been hung up on twice and been passed from one person to another. BEWARE CONSUMERS! Still waiting to hear from a manager as the supervisor doesn’t seem to be concerned about our concerns, it’s not her department. BEWARE! Update: I received a call back from the manager Jeff. He was pleasant and sent a pool service tech Kaylon to our home. She was kind and did clean our filters and added chlorine. I thank you for making this right with us.

Raheel Ali Nagori

Worst pool service by Vintage. I will never recommend.

Steven Medel

Had Vintage Pools install a $2700.00 pool pump less than a year ago. I felt like the pump noise was loud when running on high speed. Called service department and asked that a technician stop by to look at it. Technician stopped by, listened to the pump and said the pump was operating correctly. Received a call from “Debbie” two minutes after the technician left and she said we owed $179.00 for a service call but since he was only there five minutes she’d reduce it to $139.00. What a gal! Needless to say where they can stick their service call!