Heritage Hotel - Lancaster

Steven Coleman

Nothing mentioned at check in but realized there was no maid/room service. Came back to dirty towels still in corner of bath, unmade bed, garbage full etc. They blamed it on Covid & said “All the motels are doing this” any reader knows this isn’t true in fact we had family staying at another motel with full service! So basically paid $334 for two nights to wait on ourselves. At least offer a discount with the money you’re saving on no maid service & expecting us to do everything ourselves, some stay!

Elvira Kozhevnikova

Definitely an older, dated hotel. Nice staff. It's fine for a one night stay. Nothing to write home about and I probably wouldn't want to stay for longer than the one night before catching an early flight home. Fine for a short stay but don't expect it to be a honeymoon suite.

Jennifer Scott

Room was clean, staff was friendly. Leave yourself extra time for the shower - the shower head was so small, took me extra time to wash my hair. Don't bother with the breakfast - they tell you it's $11.50 plus tax & gratuity - when I got my bill at check out - they charged $ 19.36 for the first breakfast and $ 18.51 for the second breakfast. No idea why so much for gratuity!! I did notice the ONE waitress working didn't refuse a tip from a customer, so my guess is they don't see the outrageous tip they tag on to each persons bill. Side note, the breakfast was NOT worth it - wasn't anything beyond what you would get for free from someone place like Holiday Inn Express - although they did have "fresh" fruit, but it was beyond fresh (old).

Sandy Borowsky

Our overnight stay was extremely comfortable. This is a hotel with friendly and attentive staff, clean rooms and comfortable beds & pillows. What more can you ask for? I would definitely stay here again!