Azura Credit Union - Corporate Headquarters

Category: Credit union in Topeka, Kansas

Address: 610 SW 10th Ave, Topeka, KS 66612, USA

Phone: +17852335556

Opening hours

Sunday: Closed

Monday: 9AM–5PM

Tuesday: 9AM–5PM

Wednesday: 9AM–5PM

Thursday: 9AM–5PM

Friday: 9AM–5PM

Saturday: Closed

Reviews

Andrew Steele

Aug 30, 2022

I had to give them at least 1 Star. I would not use them for anything again in my life. I caught a mistake that they made. It happens. Eight months later it’s my fault. They have lied to me, told me my car insurance was canceled when it wasn’t. Blamed my insurance company. Charged me extra every month and the one member of management who talked to me was less than helpful and still blaming me. I guess when they accidentally paid off my car I should have kept my mouth shut. Being honest just got me 8 months of fighting with them.

Stephanie Koenig

Apr 6, 2022

Horrible and dishonest company. Do NOT trust them for a loan. Literally go anywhere else for a loan or account. Opening a lawsuit for their fraudulent activity. I had a car loan through them. Car was totaled & insurance gave a 30k check to pay out. Azura still reported my monthly car payments late. They got more money in that 1 check than they ever would have gotten from me in 4 months. Azura never informed me in writing of a remaining balance either. Only reported late payments to credit bureau(all the while had received 30 thousand dollars already mind you) Logic and professionalism is lacking here.

Blake Martin

Jul 3, 2020

I had several questions and concerns today. I was lucky enough to have Melody K to assist me. She was very polite and super super helpful with everything that I needed and so patient. Special thank you to Melody, you are great! Thank you to Azura for the financial assistance I have received for the last few years. 10/10

James Watson

Mar 21, 2019

I can't wait to close my account.

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Questions & Answers

Why has Azura gone to using one phone number for the entire organization and it is rarely answered by a live person?Is the company stable?

Matt J | Sep 14, 2021
Azura Credit Union - Corporate Headquarters | Sep 14, 2021

Azura is doing wonderful! As we continue to grow, we have chosen to use a central number to be as efficient and as fast as possible for our members. Every call is answered by a live Azura associate. However, there is an automated menu when you first call to help us route your call efficiently. This system ensures our members speak with who they need to speak with as soon as possible. We are currently experiencing a lot more calls than usual due to folks having questions about their stimulus payments, so you may experience longer hold times temporarily. We encourage our members to also visit AzuraCU.com for further information, especially related to COVID and Stimulus info.

Where is my member ID number located. On my debit card

Lina Rose | Sep 15, 2018
C R Scott | Sep 15, 2018

It is not on there. Your member ID number would be on your monthly statement.

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