Choice Fitness, Lowell MA

mariely Cabral Fernández (Ely)

Multiple issues trying to cancel my membership. I drove 1 hr 42 minutes to speak with the front desk to notify I not longer live in Lowell. It has been two months and I am still being charged. Now I have to go to the post office to mail out prove the I moved because they don’t have secured email system in placed

crvdude crossover

1 week into membership and still unused (after 1 free week, unused. keep reading). Paid 3 months up ($150) front when what seemed like a simple request, was going to be granted (for my morning workout). Here we are 2 weeks later and still no workout or even a single check in at the gym. Got a tshirt, but no sense in keeping more laundry to do. I dont keep bad memories. I made the "choice" to pick their facility because it was closest and had the equipment I need for my workouts, but it seems it was the wrong choice at this point. For prospective members reading this, YOU have other Choices. Update...5/27/22...called to see if they had put a spin bike out on the floor to use and still no bike. Such a small request and they ignore, disregard and no communication to date other than wishy washy replies with no commitment. Seeing reviews from other members who have tried to get a refund and how unsuccessful it was, is sad and poor customer service. If i have to get the local news company involved to come make a presence, that will at least keep some would be business from them. Since i cant expect a simple request to be granted, how can i expect a refund, right.

Eve D'Agosto

Love this gym! Great people work there and I always feel welcome. The group fitness program is fantastic.

Philippe Jeanjean

Beware that they have a tendency to "FORGET" to cancel your membership. I have had 2 instances. The first one was in 2020, I had canceled because of Covid and found out 3 months later that my credit card was used by another member. I did not make a big deal, as mistakes happen (and I didn't want to get someone in trouble). Second instance: Last October (2021), I asked one of the employees at the desk to cancel my membership at the end of that month. I was assured it would be taken care of. There again, 3 months later, I was still paying. And I did not get my money back as I "should have checked". So, please, confirm your cancellation by in person, *AND* by phone *AND* by email.