Comfort Inn Naugatuck - Waterbury

Verified Hotel Guest

Positive: Comfortable rooms. Negative: No microwave in the rooms. Loud repairs being done in next room prior to checkout time.

Kenny Massop

Just arrived at the comfort inn Dimtri was a pleasure. I reserved the wrong room after checking in he was more than helpful with fixing my problems and making me and my wife feel welcomed.

Jim Martin

When I called to cancel the reservation because my wife was sick I was told I would receive a complete refund. I was refunded less than half of the two night stay. When I called to question the partial refund I was told that the manager would call me back. When I did not receive a return phone I called and spoke with the manager. He denied that the employee said a full refund would be provided and refused to provide the remainder of the refund.

James Bond (J-Bond)

Beautiful, clean, friendly staff and a free continental breakfast daily. My wife and I stayed 20 day’s at the Comfort Inn located at 716 New Haven rd Naugatuck Connecticut 06770 and really enjoyed ourselves. We booked a handicap accessible room that had a handicap bathroom including shower through the Choice Hotels app. After checking in and seeing the room we saw it wasn’t the one we had booked the difference was no handicap shower. We brought this issue to the attention of the manager and asked what could be done about the bathroom situation and her response was she could charge me over a hundred dollars more for the correct room. I showed her the confirmation number and screenshot of the correct room that we booked and were not in but she still did nothing. One of the nights someone broke my locking fuel door on my car and stole my fuel and since the fuel door was broke they stole my gas a second time. I brought this to management’s attention same woman and she asked where the vehicle was parked I told her In front of the building the first time and in the back in front of the rear door the second. She changed the subject to a review I had posted previous to this incident so I asked what does my review have to do with this most recent incident she then said there is no cameras where the vehicle was parked. So I take it after spending several thousands of dollars and being a Choice Hotels Diamond member my wife and I just have to eat the reservation that was booked incorrectly on their part also the damages and fuel stolen from our vehicle. Update: I contacted the manager about the over charge and 12,000 points used and I will not be receiving any type of reimbursement so in total two nights cost us over $300 plus the room that was booked wrong. It’s truly heartbreaking how big business works