Panera Bread

Kailah

I visit Panera bread wherever I go as it’s usually a salad spot for breakfast or lunch. Went to this location before taking my son to the children’s health center nearby and I won’t ever be back. There was no one at the front taking orders and none of the staff prepping would make eye contact. I generally prefer to use the kiosk,but I had a question about an item offered and would’ve liked to speak with an employee before my purchase. Once I ordered they got my order wrong and wanted me to wait another 20+ minutes for them to fix it, but we had to leave for our appointment.

Kay Springer

I love Panera but the last two times I have gone to the Walnut Creek location this week, the drive through was closed! What’s up with that? I will not dine inside so is the drive through now permanently closed?

Jeff Chambers

Understaffed and disorganized. Rather than close stores when employees aren’t available or offer higher compensation to attract more employees, this location operates on the cheap and let’s customers deal with long lines and even longer wait times. We arrived at 2pm and there were dozens of customers waiting to place orders - zero employees behind the counter so we used a kiosk. Ten minutes later a cook came out and yelled that orders were “45 minute waits”. Cancelling the order and getting a refund was painful and time consuming. Spent 30 minutes at the location and walked out with no food. What an embarrassment for a once great chain restaurant. This is not a ubiquitous “COVID” problem - big chains like In N Out and Pete’s Coffee continue to provide prompt and friendly service. Understaffing and poor customer experiences are the result of inept leadership. This company and its senior leaders would be wise to refocus on employees and the customer experience instead of prioritizing revenue, mediocre employee pay, and maximum operating hours.

Indira Khadka

Panera bread 🥖 is good chain, reasonable price, good spot to hang out and good coffee ☕️