Forever 21

Dando el Roll Tv

There is no number guys in tennis 😓 the lady in the changing room is very kind 👌🏻

Victoria Ramirez

Genuinely, the worst customer service at this forever 21 store. Two times I’ve been denied entry into the store. The employees tell you the store is closed yet, their hours show they are open and with people still shopping in the store. I checked the time and told the employee it shows hours of operation say it’s open. He stood in my way and told me that they are actually closed. We’re talking up to 30 minutes early! I would understand if it was 2, or 5 minutes, but half an hour! The other time this happened I asked if I could speak to the manager and he said he was the manager. I’m surprised this issue has not been addressed and no one else has complained about this. While the mall is open, this store is turning away customers. The fitting rooms are always dirty with dust, tags, and clothes on the floor. You have to wait long for the fitting rooms if you find someone to assist you. Employees make you feel like you’ve inconvenienced them, just straight rude. The layout of the store is a mess and overwhelming. Yes, once in a while you have those rare and cheap finds, however you do sacrifice quality. Check out lines are long and by the time you get to check out, your helped (if you can call it that) by a disgruntled employee that would rather be doing anything else but help you. To reiterate, the customer service is truly garbage. If you are employed, and getting paid, to work at a retail store, and are given a shift, you should work that said shift. Not block paying customers from shopping because you want to go home early.

Marta Braunstein

Embarrassing! I placed an order for pick-up and they can’t give a tracking number bc it gets bulk-shipped so they told me that I have to keep reaching out to customer service for tracking updates. The delivery date was changed from 6/2 to 6/6 and then 6/7. It’s 6/8 now and this morning customer service said it’s been delivered but the store says they don’t have it. Upon asking again, the rep said they don’t have it and tracking says it’s been shipped and no other history as of 5/27. Then he said they got a shipment in the other day so “it might be in that box”. Good thing I asked again because he went to look through it and finally found it. Not totally his fault, but are they that short staffed/not trained/don’t care - that orders just sit there for days without anyone unpacking? How freaking disorganized is this company?? Safe to say I won’t be ordering anything again. Sad because I used to buy from here all the time, but literally having to reach out just to track my order 4+ times is a waste of my time.

lucy

I visited here recently and the place was horrendous. Clothes scattered everywhere, some in places they aren't supposed to be placed in, I even had accidentally stepped on numerous empty hangers on the floor, missing items from packaging and unorganized displays. The shoe section was by far the worst. They were all over the floor and were not put back from where they came from. There were so many cups left from other customers on shelves and even bags from other stores. The customer service was unprofessional and when checking out, the cashier seemed very clueless to what he was doing, very upsetting.