Neptune Society

Hello Joyce, yes, we encourage everyone to preplan and that includes specific options for memorialization and celebrations of life.

Yes, you can come by any time on our regular hours of operation (8:30 AM - 5:00 PM), to speak to us if you have any questions or are interested in learning more.

We do offer incentives for companion purchases.

Yes, we handle the death certificate and copies of the certificate as needed.

Please follow the link below and choose the option "Manage my Account". This will help you with your concern or you can always call our customer service team and they will be more than happy to make this change for you https://www.neptunesociety.com/customer-service

Our costs vary based on location, memorialization options, travel plans, etc, so it is best to contact an office for an immediate quote at https://www.neptunesociety.com/request-information or our Customer Service team

If you purchase a Pre-Arrangement Plan with us, there will be no additional fees or charges when the service is activated as long as your contract is paid in full. Additional charges only happen if your loved ones desire to purchase multiple Death Certificates, other URNs of their preference, or any other services that were not part of your purchased contract. If you have any other questions or concerns, please do not hesitate to reach out to our customer service team and we will be more than happy to assist you

Simply call your local Neptune Society office and our staff will assist.

We offer prepaid and immediate need cremation services.

We provide a variety of urn options including temporary urns that will allow you time to decide on an urn of your choice. Check out our complete catalog here https://www.neptunesociety.com/merchandise

Yes, please check out our complete guide for all veteran cremation benefits https://www.neptunesociety.com/veteran-cremation-benefits

Cremation costs vary on a number of factors such as location, memorialization options, travel, etc. It is best to contact our customer service team for a quote or complete our form at https://plan.neptunesociety.com/

A funeral director does not need to handle the ashes. Usually they are provided to the loved ones for a scattering, burial, keeping at home or a number of other options.

A death certificate and cremation permit must be signed prior to cremation. Any delays may be out of our control, but Neptune Society walks you through every step, helping and guiding you through the process

Neptune Society helps families navigate government paperwork and determine available military and social security benefits for cremation costs.

You can update your payment information under 'Manage My Account' at our customer service page: https://www.neptunesociety.com/customer-service

You can see your account information under 'Manage My Account' at our customer service page: https://www.neptunesociety.com/customer-service

While our physical offices are only open during the weekdays, we are available 24/7 via phone or our online cremation planning https://plan.neptunesociety.com/

Please contact our Customer Service team and they will be more than happy to assist you with a copy of your contract.

We do have a refund policy in place for every contract purchase. Please feel free to contact our customer service department for more questions or concerns

As long as you have the travel protection plan as an addition to your purchased package, you are covered nationwide and worldwide with our service. For a better explanation and more details please contact our customer service team any time

Have someone call our customer service toll free number and they will take care of everything

This can vary depending on a number of factors such as what state you live in, how long the medical examiner takes to sign a death certificate, etc. The average total time is between 7 and 10 days.

Yes, you can still donate organs prior to cremation. We coordinate with all Tissue Banks. However, most organ donations take place at the medical facility where the death occurs, and the hospital arranges for the donation before turning over the deceased to us for cremation

We do have travel options that cover anywhere in the world

Unfortunately, we do not provide any pet cremation services

Yes, we have travel options that cover nationwide.

Through the Veterans Administration, veterans may be eligible for the following benefits: $300 reimbursement towards your cremation service, free headstones or markers in granite, marble, or bronze, and presidential memorial certificates

We have a wide range of beautiful and unique urns. You can check out our catalog here https://www.neptunesociety.com/merchandise

Yes, we do offer Scattering at the Sea services. Please feel free to contact our customer service team or visit https://www.neptunesociety.com/contact-us for more information

Hello Ellen, yes, we offer jewelry, urns, artglass and other keepsakes for cremains. You can see many of the options in person in our Santa Barbara offices and/or see a number of the selections at this link: https://www.neptunesociety.com/merchandise

Hello Richard, yes, we will work with any cemetery for placing ashes.

Hello Randy, The cost depends on a few options such as location and memorialization. We do offer worldwide travel coverage which would cover your plan anywhere in the world. Stop by or give our office a call or fill out the form on our website and a representative will contact you and will be able to provide you with a exact quote. Thank you! Customer Service

Hello Oscar, Thank you very much for your time and for reaching out to us. It is our understanding that our Customer Service team did reach out to you directly to take care of your concern/request. Please do not hesitate to call us directly at 888-624-3310 if you have any other questions or concerns. Have a great day and take care.

Hello Oscar, Thank you very much for reaching out to us. I will have one of our customer service agents reach out to you to take care of your concerns. Please keep in mind that you can always reach out to us at any time at 888-624-3310. Thank you for your time. Take care.

Hello Rick, we do pick up anywhere in California and yes, that cost is covered in our plans.