The Home Depot

Jeff Van Meter

Had everything

Maria Khanzadian

Unworthy for business So here we come again 6 months after I had my rotten encounter with the assistant manage (DAVID) at the Santa Maria store. I placed an order online using the Home Depot “GIFT CARD”, I took the item back to the store with the original online purchase receipt to return it and get my money back on my original form of payment so I can place another order online using the gift card balance, I was very confused when the crewmember had to call the assistant manager to process the return as I had everything in order to get the item returned and refunded effortlessly. Here comes David and immediately recognized me from our first deplorable encounter and remembered my name. I right away sensed a hostile, enmity and anger from his demeanor; I knew then that the return won’t be an easy one and he will create a troubling situation and make it hard transaction. He wanted to issue me a store credit instead of refunding the money on my original method of payment “Gift Card” I used to buy the item. He insisted that this is the only way he can process the refund. I did make it clear that the store credit cannot be used to place an online order and other manger did manage to refund me the cash from a previous incident like this one without any problem. He refused to make it easy and found the perfect opportunity to avenge me as a payback for the unfavorable review I left him 6 months ago. He claimed that he can’t process a cash return since I did not pay for the item in cash, and when I confronted him that the same principal should apply when processing the refund and the refund should go back on a GIFT CARD, he immediately apposed it and refused to acknowledge the facts. I was very adamant that I will only accept the refund on a Gift Card, he then amused me with the most senseless and idiotic idea of taking the item and try to sell to someone so I can get my money back. I had my share of encounters with stupid people but this one tops them all. When I mentioned that he will get another uncomplimentary review, he did not express any apprehension or demonstrate the slightest concern, instead he welcomed the idea. If there is any oversight from upper management, I would urge them to re-coach this guy for his mischievous conduct and screen his abstract behavior and make him understand the difference between business and personal. His role in managing the store is nothing short but a display of incompetence, irrational conduct and poor performance and lack of basics customer service protocols.

victor foster

I usually do not go there because of their draconian insulting policy of mask wearing challenging during the pandemic. Ergo, avoid the place!

SaR Ram

The Santa Maria Home Depot has very bad customer service.