Pet Supermarket

Cristhian Mogollon

Excellent customer service

William Chao

My family and I have been coming to this pet shop for many years now. Great place and amazing service, especially when Cesar was manager but then decided to be a cop. Cesar’s store crew was the best in my experience. Unfortunately this pet shop has gone down hill since. Now there’s a new manager named “Erick”. The worst attitude, poorest customer service and rude on the phone. I’ve witnessed him whisper to another employee how horrible a young lady looked after she exited the store. At another visit, I saw him wrecklesly eye balling (in an obsessive, drooling manner) at young lady that came in in short-shorts. This Manager is definitely not a good candidate for this store nor working around women. We stopped going to this pet shop for all our pet’s needs and now visit PetCo and Miami Reptiles instead. A frien of ours whom also goes to this location has also commented about the Manager “Erick”. He doesn’t go there anymore as well.

Julio Rodriguez

The other day I came to the pet supermarket in homestead to pick up some dog food and the store was very unorganized the employees didn’t even bother to greet or help me. I’ve never experienced such bad customer service and to top it off they didn’t even have the food I needed and when asked to speak to the manager Erick he didn’t want to help me and seemed disrespectful to other customer in the store. I wish I can put zero stars and I’ll never be going back there ever again!!!

Liliana Portal

Great I was helped with buy puppy food.