Miami-Dade Water and Sewer Department

Category: County government office in Miami, Florida

Address: 3071 SW 38th Ave, Miami, FL 33146, USA

Phone: +13056657477

Opening hours

Sunday: Closed

Monday: 8AM–4:30PM

Tuesday: 8AM–4:30PM

Wednesday: 8AM–4:30PM

Thursday: 8AM–4:30PM

Friday: 8AM–4:30PM

Saturday: Closed

Reviews

Ezz YouTube

Jun 8, 2022

I'VE CALLED SEVERAL TIMES FOR DIFFERENT ISSUES, AND I'VE ALWAYS HAD GREAT CUSTOMER SERVICE.

Cae Garcia

Jun 3, 2022

Something has to give. I've seen some reviews that the company is outdated. Come on, things have to change. I've had some issues with them. This is the second time. My water bill has come back high and it's been due to incorrect reading of the meter. I know for a fact that my family hasnt used that much water. Please either get new technology or have some one more efficient read the meter correctly. I shouldn't have to call in twice for the same issue.

Jose Antonio Guevara

Apr 6, 2022

Total monopoly. Biggest crooks. They do whatever they want with the customers.

BoatSnaps

Mar 29, 2022

You will suffer here if you own a business. This "Outfit" will deny, limit and condition you at every turn. Never will you find any semblance of customer service as it is obvious that their motto is: "WE CANNOT CARE LESS" staff is apathetic and rude, it's their water and you must suffer for it, is the common attitude. Phones are busy, fax machines are busy and emails go into low earth orbit. There is a constant flow of gatekeepers with lists of demands and tolls to pay. It is had to believe that this is the standard in a modern American city. You will experience what you you'd expect from a department run by Saddam Hussein. #nowaterforyou

Thanks! Your review is awaiting moderation.

Questions & Answers

how much does it cost to fill a 22-foot pool?

Yenny R | Sep 14, 2018
jacqueline sanchez | Sep 14, 2019

it cost me roughly about $250 extra

why my sewer bill is highest than my water bill

Nelly Cabral | Sep 14, 2018
C BottomLine (CB) | Sep 14, 2018

MDWSD told me, i am using more waste water than clean water. Funny, Right?

Read More

How do i switch the account to a different name

sis vs sis cutesquad | Sep 14, 2018
Maureen Yeager | Sep 13, 2021

need an answer to above question Hubby passed away Christmas Day.. Need to get his name off the account and put mine on

what e mail address can I send an e mail to so that Carlos in your customer service receives it?

Bill Greenwald | Sep 14, 2018
Bill Greenwald | Sep 14, 2018

No answer just like calling on the phone several times following the endless prompts and then being disconnected without anyone answering!

How do I speak to a live person about online bill pay

Jerry Nemeth | Sep 13, 2020
Elsa Innamorato | Sep 13, 2020

Thank you but I do not pay water because it's already included in my maintenance thank you I'm probably being contacted because I left on the comment section I wish the water and sewer department a Merry Christmas and that you guys work very hard and go unnoticed I just wanted to thank everybody that I have clean water and never had a problem. Thank you and God bless

Can I pay automatically with a credit card?

Eduardo Piniella | Sep 13, 2020
Clays Milan | Sep 13, 2020

I'm not sure, I don't work in that department.

how much I have to pay when I refill my pool?

Rene Diaz | Sep 13, 2020
Veronica Lopez | Sep 13, 2020

It depends on the size of the pool. You get a credit toward the sewage charges

The water preasure in my house has weakened my zip is 33185 is there something going on this area

ileana suero | Sep 14, 2019
Mariela Bossick | Sep 13, 2020

I have the same problem. Would that be caused cause someone is using my water' ? From my lines?

Read More

How can i replace trash can ?

Olga Grinberg | Sep 14, 2019
Alexis Fonseca | Sep 14, 2019

Call 311

Read More

How much it is to get water water connected through new account

Walter Scott | Sep 14, 2019
Judge Judy | Sep 14, 2019

The water deposit is generally $100 the service charge is $45 unless the property is a serviced for water only then the deposit is $50. This applies to residential accounts.

Read More

Can I say the worst service I’ve ever experienced on hold for over 2 hours and 15 mins!!! Just plain horrible!!!! How does anyone have a job there!!!! I’d fire all the representatives fanning themselves on our dime!

susan menendez | Sep 14, 2019
Norma Sentmanat | Sep 14, 2019

I am really sorry, and i apologize on behalf of the Water & Sewer Dept. Please call 311 and give a complaint. Give the 311 caller the name of the customer representative the time you called. I don't work in customer service, but I know personally many employees working in that Division and they are lind, caring and professional people who have been through so much training, and also they want to help the public with whatever problems you have. I am sorry that you were holding on the phone for so long.

on May 12/22 I enrolled in automatic payment know I received a bill by regular mail asking me the payment. Do I have to pay it by check?

lourdes fernandez | Jun 15, 2022
Luis Robainas | Jun 15, 2022

Go in person to an in-person payment location and verify that the enrollment is in effect

how much does it cost to fill a 15' × 52 inch pool?

Alcides Sanchez | Jan 16, 2022
Edlyn All | Jan 16, 2022

There is no set price. All usage is calculated through your meter and then applied to the rate schedule (posted online). You can see if you qualify for a pool credit (application and information on website). The pool credit credits the sewer charges only (which are at a higher rate), since the water is sitting in the pool. You still pay for the water, but there is no way to tell what the increase will be on your bill.

Hello,i would like to know,my house is 31 years of been built,when i have to change the pipes under the soil in the whole house in miami dade county?

luis andrade | Sep 13, 2021
The fam0820 | Sep 13, 2021

I dont really understand your question. If your asking who would be responsible for work....anything on your property and if you have a septic tank and want to connect to the city...its your responsibility as an owner to take care of that. Anything not on your property aside from connecting to the city is on the city itself... I hope this helps if not your best bet is to communicate with the mdws yourself and get accurate information from them. Great group of people understanding. Willing and able to help you out quick and efficient 👍

WHY THE WATER PREASURE IS SO LOW IN MY AREA. I LIVE AT 19708 NW 29 AVE

A Google User | Sep 14, 2019
Judge Judy | Sep 14, 2019

You can contact the WASD to verify if is there is work being done in the area.

How can the city open a sewage to retrieve lost keys

Robert Dyson | Sep 14, 2019
Norma Sentmanat | Sep 14, 2019

Call 311

can i pay the pass due only today

Belquis Gonzalez | Sep 14, 2019
PATRICE JOHNSON | Sep 14, 2019

Yes ma'am

How can I tell if my property hooked up to a sewer

Renee Sands | Sep 14, 2019
Judge Judy | Sep 14, 2019

Dye test

My daughter, Melaniece Vann is a rseident in Miami Dade Housing Projects and need help with paying her water bill today. Could you help her out?

melissa sturgis | Sep 14, 2018
Mommy and Matthew | Sep 14, 2018

There are such agency that may help with the bill.

Is anyone in North Miami having issues with the water quality? Is it coming out like a yellow color

Rodrigo Soto | Sep 14, 2018
C BottomLine (CB) | Sep 14, 2018

Wow! Not Yet.

Good afternoon, I have a pool above ground and is broken but the half of the water ca 3000 gallons is still there. What do you suggest to do?

Sergio Mion | Sep 14, 2018
Lenys Yasmira Rendon Mendez | Sep 14, 2018

Please call Water and Sewer Department and ask them directly please!

No water at 3450 main highway in the grove

G Daniel Prigmore | Sep 14, 2018
C BottomLine (CB) | Sep 14, 2018

Oh.

No water on 138 Ave SW 9st..??

Martha Albear | Sep 14, 2018
C BottomLine (CB) | Sep 14, 2018

Oh

Hello how can I find out where my sewer lateral line is

Wendy Lovell | Sep 14, 2018
C BottomLine (CB) | Sep 14, 2018

Call them.

Is the office closed today?

Carmen Lopez | Sep 14, 2018
C BottomLine (CB) | Sep 14, 2018

Ues

What are the days of collection in my area 33178

Humberto Oropeza | Sep 14, 2018
Isaac Guido Rangel | Sep 14, 2018

I called directly to the offices, the phone number is google maps, they have service in English, Spanish and Kreole.

When are you going to read the water meter for this quarter?

mario carballo | Sep 14, 2018
Lenys Yasmira Rendon Mendez | Sep 14, 2018

I am not working in Miami-Dade Sewer and Water, you need go to the Miami dade sewer and water and check the news that they have after Hurricane Irma. Sorry can not answer your question. Good day!

Since the storm my water pressure has been low. Is this normal ?

Myriam chala | Sep 14, 2018
Lenys Yasmira Rendon Mendez | Sep 14, 2018

Yes because the drains maybe are full but you need to contact sewer and water department and let their know

I still did not received my bill What can i do Can i pay by phone

Bonnie Poon | Sep 14, 2018
Lenys Yasmira Rendon Mendez | Sep 14, 2018

You can open an account and manage the payment every month is very easy. Just call now and ask for the account number!😊😊

Read More

I need to open an account

Barbara Rivera | Sep 14, 2017
ALEX FALCON | Sep 14, 2018

Purchasing a vacant parcel of land in City of Doral. (8.2acres) Who do I contact to determine water and sanitary sewer availability to site?

Thanks! Your answer is awaiting moderation.

Thanks! Your question is awaiting moderation.

Related Places