U-Haul Moving & Storage of Belmont

Lara Bortolotto

After driving from Nevada with our large U-Haul truck they told us our storage unit we booked is not available and was overbooked and there are no units available in any sizes. This location didn’t seem sympathetic at all and it seems like they do this all the time, they were not shocked or surprised. My husband and I were very tired and we had to sit in their tiny parking lot and quickly figure out a place to store our stuff. After waiting on hold with U-Haul for a very long time they told us the closest storage unit for the size we need is Fremont and they cannot offer any compensation for the inconvenience, U-Haul offers one month of free storage if you rent a truck! Fremont is too far for us to travel back-and-forth to move in to our Belmont apartment, plus there are toll fees! So we had to pay for a non-U-Haul unit $360! We should not had to pay that amount because of U-Haul’s mistake!

Erika Petersen

There was no one here when I arrived in the store, someone outside told me that someone would help me but was very dismissive.

Adnen Rezgui

Manager really rude, bad service no respect at all

Amber G

This review pertains to the storage units. If you’d like to store your belongings on the 2nd floor and lug them up and down stairs only then this place is for you. When we first rented a unit here we were told the elevator was under construction and would be ready in a month.. 8-12 months later it was still not ready and we spent quite a bit of time in the hot stairs and jimmy rigging something to hold the stair door open (because why would they provide a door stopper even though they’re forcing you to carry heavy things down narrow stairs?). Now the elevator is working (most of the time) but when out of service rather then post a sign saying it’s out of order they leave you guessing. Maybe you’ll have a better experience but the number of times I spent carrying heavy things risking an injury up and down the stairs leads me to never be able to recommend this facility. Can’t get my things out fast enough… that is when the elevator is working again because it sure isn’t working today.