SchoolsFirst Federal Credit Union - Madison

Ryan Tyler

Worst manager of any bank I've ever been into. He was borderline hostile. He interjected when trying to open a simple checking account, several times for no apparent reason. The employee helping me was confused why he was doing this and apologized several times. I will never bank here. This manager needs professional help. Maybe, change his name to karen as well.

N Curry

I've began banking at School First 2008. Fees are fair, customer service is excellent, loan department for the purchase of 2x cars no problem. The application process was conducted over the phone, they email you via doc-u-sign. I did have a finicial hardship at the start of covid and qualified easily for defer car payments 3 months and utilized the program, very helpful. When it came to credit card fraud they expedite the issue immediately and with in a few days replaced the minor funds withdrawn. Of course you the customer must provide evidence you contacted that on line business to stop the withdrawals. I rate Schools First Federal Credit Union top notch! 👌

MRH 173

I’ve been a member here since ‘91. I’ve always received excellent services, no matter which branch I’ve visited. This is the closest branch for me, so I visit it frequently. I felt strongly enough about this institution to get my mom to join. I’ve also recommended it to friends. The staff is friend and courteous, and will answer any questions you might have. I’ve contacted customer service via phone and they’re always helpful. Being able to log-in to my accounts via computer is the main way I bank and I’ve never had a problem with it. This is an excellent credit union to belong to.

Dale Armstrong

We have been members for many years.It is usually very difficult to log in to our account. We’re in the habit of checking it daily. Nearly every time we try to log in a Verification Code pops up, so we have to sit and wait for that process. If we need to get in quickly, forget it! We miss Schools Financial C U and the efficient, friendly service we received. The merger was a mistake; what a mess! An agent said this is now the biggest credit union in the state. Bigger is not always better. And we do feel sorry for the agents who have to listen to our problems. Another banking institution is in order.