Xfinity Store by Comcast

Category: Internet service provider

Address: 2763 E Bidwell St, Folsom, CA 95630, USA

Phone: +18669346489

Opening hours

Sunday: 11AM–6PM

Monday: 10AM–7PM

Tuesday: 10AM–7PM

Wednesday: 10AM–7PM

Thursday: 10AM–7PM

Friday: 10AM–7PM

Saturday: 10AM–7PM

Reviews

Patrick Murphy

Sep 5, 2022

Booked an appointment a day ahead of time. Adam helped me change out my equipment. I have had outages every single day for the past 2 weeks. Adam reassured me that I will get a credit and helped me find out how. Friendly service even on Labor Day. Thank you so much adam.

Chantal Pique

Aug 23, 2022

The system is not working, it's horrible! and very frustrated by services too!! And I’m canceling and laid-off Xfinity's frustration! Feel like free❗hastage by an xfinity for over 1.1/2 years😤😱

Shelley Cottle

Aug 19, 2022

Absolutely great customer service!

diana Ortiz

Aug 13, 2022

It was busy when we arrived. We signed in and sat down and waited and waited. I thought I heard my name being called but wasn't sure and someone else jumped up so I thought it was a different name they called. We sat and waited some more they started taking other names and I got up and asked when my name would be called and he told me he already called it and would add me to the list. Not I am sorry we will get to you next, we will add you to the list. We left without being helped. Not happy!

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Questions & Answers

Are you open on Saturday s

Sarah Stelle | Sep 14, 2018
Robert Thompson | Sep 14, 2018

Yes it's been updated in hours on Google site 9 am to 7 pm.

Are you open on Sundays?

Rickey Khader | Sep 13, 2021
Nick Beard | Sep 13, 2021

They are. 11-6

Can I come pick up an upgraded router without having my current one?

Whitney Polls | Jun 15, 2022
John Moustakas | Jul 15, 2022

Yes, but will eventually have to turn in the old one or they will add it to your bill.

Can I return modem to store?

Pete Hilton | Mar 17, 2022
Mark Christiansen | Mar 17, 2022

Yes

Can I return equipment here

Melissa Reppert | Sep 13, 2020
Tom Lamont | Sep 13, 2020

Yes

I'd like to cancel my appointment at 11 tomorrow and make it for 2:00pm

PAM LAVELL | Sep 13, 2020
G D | Sep 13, 2020

Pam, call Xfinity direct to cancel or reschedule an appointment

Hi, this is Pam Lavell. I can't find my phone. I lost it yesterday and it should be at my house. It is dead now and I don't think I have the find my phone app. What should I do?

PAM LAVELL | Sep 13, 2020
G D | Sep 13, 2020

Hi Pam. If the phone is dead, you won't be able to track it if it moved from where it was when last powered on. But, if you can track the last recorded location, and it shows it at your house, at least you will know you will recover your phone. Log into your home computer and go on to find my phone app, and you may be able to get the history of where it was last, before the phone shut down. Hope this helps. I'm really sorry that this happened, I know it can be very stressful. Try not to let it get ya down. 🙏

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Are you open? If so, can I make an appointment?

jo ann perry | Sep 13, 2020
Mahmood Boloorchi | Sep 13, 2020

Hi Jo Ann Perry this is Moody . I don't know. Please call Xfinity office in Folsom . Please don't get out to go there. May they can help you on the phone or online. Stay at home and be safe than sorry

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I need to exchange our router, do i need to bring anything else.?

Kristen Miser | Sep 13, 2020
Richard Ortiz | Sep 13, 2020

No. But try calling there customer service . To be sure.

Do you provide service on Wolverine Court in El Dorado, CA

Wendy Kinyon | Sep 13, 2020
Candace Seltzer | Sep 13, 2020

You can call Comcast to ask if you can't check it on their website

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Is there a direct phone number to the storrfor Xfinity in Folsom ca?

andy fuoco | Sep 13, 2020
Cory Hutton | Sep 13, 2020

No there is not. Only the main customer service number 1-800-Xfinity

Are you also open on Saturday and Sunday at the Folsom store to turn in cable equipment as we are moving to Texas

Mark Bartlett | Sep 14, 2019
Lana Hutchison | Sep 14, 2019

9AM-7PM Saturday 10AM–5PM Sunday

are you open on Sunday

John Depue | Sep 14, 2019
Lana Hutchison | Sep 14, 2019

You'll have to call them directly because I don't know.

Can I go their to sign up for internet?

Eric Ambrose | Sep 14, 2019
Steven Harmer | Sep 14, 2019

Yes, they serve tv, voice, internet, and mobile phone service, along with home security and automation services there.

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How much for cable card?

Jeff Hoye | Sep 14, 2019
Ben Tolentino | Sep 14, 2019

I wish I knew, but I only went there to update my equipment, sorry I could not be of more help...

hello I would like to come into the store to start up internet, I tried ordering it on the app but it is requiring me to order someone to come out for installation. I have all the cable stuff already installed, so no need for installation correct?

Tina Jimenez | Sep 14, 2018
Jerry Webster | Sep 14, 2018

As long as you can program your set. I think they like to be sure your connection to the control box actually gives you the best results. Best to let them come out. I did.

Where in Placerville can I pay my bill?

Tamara Brewer | Sep 14, 2018
Rachael Hutton | Sep 14, 2018

If the store has a kiosk you can pay your Bill's in the store or online. They no longer handle the cash personally.

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Will the Bidwell Street store in Folsom California be open on July 4th 2018 ?

Mary C. Meden | Sep 14, 2018
TEC 1982 | Sep 14, 2018

No

Can we cancel the TV but keep the internet and how much would my plan be?

June Sailer | Sep 14, 2018
Michael Anderson | Sep 14, 2018

Yes, I canceled the cable and bumped up the internet with a cable modem and NetGear 900 router. I went with Roku sticks and signed up with Sling. Watch everything I want to for about $95 A month plus super fast internet.

Can I possibly cancel the subscription temporarily since I don't have my own home yet and just staying at a relative's house but will keep the equipment?

Leah Ponce-Mizera | Sep 14, 2018
Rachelle Lehan | Sep 14, 2018

For something like this I would strongly recommend contacting Comcast directly.

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Are you open on Christmas Eve?

Mary Pena | Sep 14, 2018
TEC 1982 | Sep 14, 2018

They are closing at 6

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Hi Can I suspend services for two months while I am on vacation? and if that will cost me

D Quan | Sep 14, 2018
Ben KI6WBH | Sep 14, 2018

You can suspend services for up to 6 months. however its better to ask this question to Comcast not google as they are not connected

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Can I trade in a broken remote for a new one here?

Clifford Watson | Sep 14, 2018
TEC 1982 | Sep 14, 2018

Yes you can do that here

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Can i drop off a modem at this location?

vicki coffey | Sep 14, 2018
Brenda Monica | Sep 14, 2019

Do I need an appt to return my equipment?

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