Firestone Complete Auto Care

Eric Y

We had a Tirerack order delivered here for install. We called to make an appointment and were told that they don't make appointments for Tirerack installs. That they don't like these installs because they aren't very profitable. We would have to leave the car for the day. Seemed too late to move the tires elsewhere so we showed up prepared to leave the car. We were then told that they do make appointments for Tirerack installs. We left the car. This work was completed by the store manager Adam Schlesinger(he told us he did the work). The tires were supposed to be set to 34psi. They were set to 40/37/40/40. I verified the TPMS pressures later in my garage(cold pressure) with an external air pressure gauge. The material all over the tires Adam told me was a lubricant. He did offer to clean it when I complained about it. I don't understand why he didn't take the 3 minutes to clean the excess lubricant to begin with or why he didn't set the tires to the correct pressure. I'm certain if it were his own car he would get this right. Wrong tire pressures can lead to uneven wear and even contribute to accidents. I am under the impression that Adam spent the absolute bare minimum time on this. I will never set foot in this store again. They just don't seem to care about the quality of their work or have an acceptable level of professionalism.

ken H

Brought the car for brake job and wheel balance. Next day I realized they didn't do the wheel balance and charged my credit card. I called to service advisor Adam acknowledged the mistake and was told to bring car back for wheel balance then refuse to do the service and claimed my tires are too dangerous tried to sell me 4 new tires. These guys are crooked. Notified Adam that under consumer protection law Chapter 93 A I take them to small claim court.

sectraspeaks

These guys are awesome! They helped me at the very last minute with my tires. Adam made sure to get the job done and in a timely manner! Thanks a lot :)

Mark Jensen

After other local Firestone dealers within a 10 mile radius, (with the same equipment) refused to service our Ford F350, shortbed, with full Firestone alignment warranty, etc.... …