Best Collateral

Sergio Guerrero

The last couple of months I have been looking for a consistent, reliable and trustworthy pawn shop. I tried a few in San Francisco and got ripped off a few times. I had to find another shop, so searched for other places online and the Best Collateral, San Mateo branch, caught my eye. As soon as I walked in I was welcomed and greeted by their employee Mike. He immediately offered to help and answer any questions I had. I mentioned that I am new to the whole pawn shop experience, and I am in need of some cash ASAP. He and 2 other employees, I believe their names were Norma and Brian, informed me about the Pawn Loan option, which was relieving knowing that I was able to get back my item. All 3 were helpful answering any question I had. After I showed Mike my MacBook Pro he offered me a very great deal and provided great customer service. This was a much better experience than I had with other shops. I would highly recommend this place to anyone. Ask for Mike, Brian or Norma - Thank you again!!

Timur Nenaydokh

Great costumer service, employees are very personable and easy going. Mike helped me out. His customer service is one of the best that I’ve experienced and Mike gave me a great deal on my purchase. I plan on going back. I recommend you check out this place, good family vibes and no pressure from staff.Glad to know that Mike is providing customer service that's a cut above the rest. Thank you for the 5 stars and positive feedback, Timur. We are so grateful to have your business.

Ervin Dinwiddie

I have done business with them twice. The first time I went, I needed a small loan on a computer. The first person to greet me was Norma. She was with another customer, but she took a moment to look up at me and let me know that she …Thank you, Ervin, for taking the time to write this fantastic, detailed review recommending us and letting us know how Norma and Michael went above and beyond to help. It's amazing and very satisfying to read reviews like this, because it let's us know we're able to make a difference that really counts in our clients' lives. We are so pleased to have your business and look forward to welcoming you back soon! Thanks for the 5 stars.

Allan Russell

I have never experienced better transactions in any retail environment, then I have with a particular Salesman Named Mike at Best Collateral in San Mateo. Not only does he treat me with the utmost respect, but he has given me the best deal …Thanks for the positive review, Allan. Mike is a superstar, and we're very grateful to have your business.