The Reservoir

Frederick Davis

Michelle Gonzales , I will like to make a complaint about her . My mom is an elderly women who has done nothing wrong to this person . She is mentally ,emotionally and physically abusive . She is very aggressive and impatient with her patients . I’ve seen her handle her own patients very aggressively and mistreats them and throws them around . It is horrifying to watch . I’m not sure how she continues to work there. I stopped taking my mother there because of this . She would throw her around and very very aggressive with her as well . I tried complaining about this they said they would give me a call back and I’ve never heard anything so I had to discharge my mother and moved her to a different facility. Thank God my mother is more happier. I hope this worker Michelle Gonzalez gets fired soon. And if you’re thinking about taking your family member here please just be aware.

Pete Conforto

A lot of promises and a lot of turnover. Some staff members are awesome but the administration is not responsive whatsoever. If you want to reach nursing or to get an update from staff, this type communication is non existent. It’s a a little better than most assisted living facilities but not by much.

Laur B

I wish I could give this disaster zero stars. I brought my Dad here after a stay in the hospital for some rehab on his knee. When we arrived the woman at the desk said she'd alert her supervisor and someone would be out to meet us. An orderly arrived with a wheelchair and escorted us to Room 113. As we walked down the hall we noticed a strong odor. The entire place looked run-down and I was already getting a bad feeling. The orderly left us in the room and said someone would be down in a while. After roughly 20 minutes my sister walked down to the nurses station and asked when someone would come down and speak with us. A very nice nurse showed up a few minutes later to explain that it was her first day and she would be leaving soon. She said someone would be down later to check us in. She said it was shift change so everyone was leaving. A few moments later another worker came in to tell us she worked at the pool but she didn't really work at the facility, she was a "contract" employee and she was also leaving. While we continued to wait for someone to speak with us I spotted a huge cockroach on the bathroom floor. My sister went back to the desk and no one was there. She found the new nurse and told her. She apologized, came down, caught the roach and flushed it down the toilet that my Dad was supposed to use. At this point we had been sitting in the room for close to an hour, no one of any importance had come to see us, and if there's one roach, there's 1,000. I walked down to the desk, where I found four employees standing around talking. I walked behind the desk to retrieve a wheelchair. No one said a word to me as I did this. I brought the chair down to my Dad, helped him into the wheelchair and wheeled him down the hall, through the lobby and to my car. Not one person asked me what I was doing, offered assistance, or tried to stop me. I could have been anyone removing a patient and they didn't say a word! Needless to say, I would never recommend this place and I can't believe they haven't been investigated.

Paul Conforto

Your facility very seldome return phone calls.