Address: 2122 S Limestone St, Springfield, OH 45505, USA
Phone: +19373232388
Sunday: 10AM–1AM
Monday: 10AM–1AM
Tuesday: 10AM–1AM
Wednesday: 10AM–1AM
Thursday: 10AM–1AM
Friday: 10AM–1AM
Saturday: 10AM–1AM
Kristen Flannery
This last time it was great the big Buford's were actually made and not slung into the wrapper, keep up the good work.
Tara Kreitzer
Came to grab ice cream after a baseball game. There were 6 employees sitting outside. We parked and walked to the window and someone came through the drive thu at the same time. They helped the drive thru 1st which is no issue but then they get multiple online orders after we had been standing there and they do those before even acknowledging we are standing there. Still not the worst part.... out of all the employees that were in the building literally only 1 was working the others were just standing in the back.
Candice Greetan
Food is good as expected. Customer service, not so much. Brandy must be having a rough day. She wasn't pleasant, got our order incorrect and then overcharged us for some sauce. She told us it would be $.65 and charged us $1.05. When we asked for our receipt she gave us a random receipt with a charge for $.15 paid in cash. We paid with a card. Attitude the whole time. If you don't like your job then you should get another one. Update: Thanks for reaching out. I'd just like better customer service as that is a major part of having return customers. I'll take decent customer service over convenience. I don't know if you also own the the Rally's on North Limestone but my experience there has always been great.
Cap'n Berreh
Apparently they're only allowing delivery orders through now, contrary to what the website and common sense dictates. 'Course, you wouldn't know that until you try going through the drive-thru and get told curtly to leave. Yes, I'd love to pay extra for someone else to go pick up my order because that makes sense. Don't even bother, you won't get anywhere. Sad.
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They wear mask
That was somewhat what I was getting at with Rally's in general. No matter where you go, they ALWAYS seem to be miserable, understaffed, and very slow. Again, I don't really blame the employees and I know that may sound stupid, but I think that the fault lies with the corporate or franchise office for not supporting their employees nearly enough. They seem to have created a culture of a badly managed, underpaid, and miserable workplace that only the desperate would tolerate. I'd be willing to bet that a few small changes would fix 90% of their problems company-wide, and it's shameful that no one seems to care. I love the food but every time I go it seems like there's someone new who's miserable, under-trained, and just couldn't care less. I'm sorry this doesn't answer your question, but it's what I think is wrong overall and I don't think it will get better until the company starts valuing it's employees as they should be.
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