UPS Customer Center

Susan Elvin

Staff is always helpful and polite

Phil Goldstein

Tried to ship a package that had to be sent from a hub and was told the only person at this location that could generate labels had quit. I was further told I should check back in a week or two. How can a facility and company as large as UPS not have an active business continuity plan in place? The level of customer service I experience on 5Mar2022 at this location was unacceptable.

The Gathering Place SHILOH

Great place , great churches New Beginings & Shiloh Christian Fellowship International.

Linda Fajardo

They were supposed to open at 5:00 pm and they did not open the door until 5:45 pm to let us know they would not be open after all. Six customers waited outside since 4:55 pm as the temperature dropped. What if it were raining, too? That number grew to a dozen over the hour. Many with Christmas packages in hand to deliver on December 23rd. None of us were ready to be standing outdoors that long. I've read the owner's apologies in these reviews, but that doesn't make the poor service--or disrespect--any better. By the way, the UPS Customer Service representative on the phone confirmed that they should've opened tonight at 5 pm, plus Google Maps reported it would be open at 5:00 pm. Shame on you, UPS, to allow this to continue.