Winston-Salem/Forsyth County Utilities Administration

Renee Beasley

Where do I start... Firstly,Your automated payment system is horrendous! Takes forever to give you a second to give your answer or respond, God forbid you make a mistake. Pain in the a$$. Whoever is in charge of cleaning the streets, side of the roads, must be on vacation, permanently! Have never seen such messy, dirty streets, trash EVERYWHERE. Person who picks up my recycling dumps trash everywhere, leaves it for us to pickup.. No brush pickup, things sit out in yards for 3-6 months! No idea what goes on down there but it's not working. Smh.

Lacine Small

Really I kept calling for help during week and of course kept hearing automated voice--will be with you shortly..well eventually after speaking to a plumber who said keep calling city link since it IS THE CITY ISSUE with water line..ended up calling Forsyth Rooter Service.. Thomas says still TRY CALLING the city even though it may be several hours..whew back up caused by city so since Thomas was there used their service and hopefully and prayerfully City Link may "help" with the bill ??? will try calling and see

Melissa R

Very frustrating trying to get through to anyone on city link. We had a water issue and could not get anyone on the phone. The recording listed the hours as open, but then no answer and disconnects. I put a comment through on the city link app even though there wasn't an option specifically for water/utilities. I did get a response back through the app 3 days later, which was useless by this point. There is only one number to call, but you can't get through to anyone.

Darlene Crosby

Got a bill in may got another bill in june i thought we pay every other month they just started this getting a bill every mouth so we get a water bill every month.