Suffield House

peter ciriello

Wish I could give zero stars. If you love your parents or friends, don't send them here.

Beth Rude

My dad was in declining health when he landed in Suffield House after hospitalization from pneumonia. I was impressed with the personal contact from the administration from the start. They were communicative upon all stages of care, the nursing staff was caring and attentive and even the financial office as great. Although he has passed, I would have not hesitate to entrust my elder here.

Sarah Yiznitsky

My Grandmother recently stayed at Suffield House for Rehab after breaking her ankle and I was very displeased with the care she received. I am, myself a Nurse, and have worked in Rehabs/Long Term Care in the past. I was appalled when I called to see how she was doing and the nurse started to give me information on a different patient and clear did not know which patient she was suppose to be talking about. It took them over 4 days to get me the results of a chest xray despite the results being ready the same day and me calling the day after to see if they were in. I did not get timely return calls from nursing staff, when I did get calls and/or was connected to staff no one introduced themselves, so I never knew if I was talking to nursing, social work, or a secretary. They did not do a proper medication reconciliation and despite my numerous attempts to get her medications correct on the day of discharge almost 2 weeks after they still didn't have them right. There seemed to be no communication between one shift and the next. I told several different nurses that my grandmother takes her pills whole with apple sauce and on the day of discharge the nurse that was bring her in some PRN Tylenol still didn't know how she took her pills. One of the most concerning things though was that she was there for Rehab, to get stronger, and when she was admitted she was an Assist of 2 with PT but nursing staff had to use a Hoyer. I was furious. She was there to get stronger, using a Hoyer was only going to result in further deconditioning. It makes me wonder if they do not have enough nursing staff to do proper transfers and/or they do not trust their nursing staff enough to do proper transfers. Additionally, it was amazing how Grandma went from making slow to little progress to making great gains in just a day or so, once I complained and stated that she was coming home ASAP. I was very disappointed in the care. In future if Grandma would need rehab, I will just bring her home and do it her myself with VNA and other in home services.

Kevin Dwelley

Professional and friendly staff