Vehicle Repair Center (VRC) of Western Mass LLC

Ricardo Silva

These is another shop to avoid. went for a belt change, someone press a tool against a sensor and broke it. Went to pick the car, warning light is on and was told that it was like that when I drop it. sure bud! Change the sensor myself in 15 minutes. It was like that. Avoid these sharks!

Lisa Totz

I've worked with Bill at Vehicle Repair Center since it opened. I followed him after working with him elsewhere. He and his team have serviced my vehicles for 14 years from minor to major. Oil changes, suspension, brakes, tires, alignment, transmission, body work, even an engine change. He addresses my concerns, educates me and advises me for not only today but 2 years from now as well. Customer service at its best.

Safety Restore

Great service. When my wife went in for an oil change, she was expecting just that an oil change. They cleaned her car and vacuumed it out, and left a mint with a business card inside. For no extra charge! Thats what I call EXCELLENT service. Thank you guys so much! Would definitely recommend!!

erik walther

It’s unfortunate that I have to write this review but I can’t in good conscience not share this perspective. I took my car here recently for some work that was needed to pass inspection, when I took my car back for reinspection it failed, because the folks at VRC failed to realize what “LF and RF marker lights were” I was a tad frustrated but figured it was an honest mistake, they took care of it free of charge so I thought no big deal. Originally I took my car here because my girlfriend had a good experience with them, unfortunately her most recent experience with them was anything but; she had taken her car there also to get it to pass inspection, with a clear set of what needed to be done,they ended up holding her car an entire day ... did nothing with it..:.and didn’t even tell her until the end of the day. The craziest part? They did this AGAIN after she specifically told them what needed to be done. She dropped her car off at 8, called at one to see how everything was going and they tell her the bumper needs to be replaced before they do anything, referring her to a body shop. So she went another whole day without a car for no reason Now for the doozy: I took my car back there about a week ago to check for a muffler leak and to investigate a knocking noise under the car. They ended up trying to tell me I needed FOUR new struts - conveniently they have a big picture of their Monroe struts they’re clearly trying to push right on their reception banister at the desk - one of my struts is actually almost brand new, they tried to charge me about 1400 dollars for this. The whole interaction gave me very dishonest vibes - and I’m a teacher so I’ve gotten very good at knowing when someone’s lying based on body language! so I decided to have my old mechanic who was further away check it out. Oh and they also tried to tell me I needed a new mid pipe on my muffler and quoted it at about 340 (ha!) Anyways I took it to my old guy and guess what, mid pipe doesn’t need to be replaced, the leak is so minor that he said it’s not even necessary to fix it now, and the Struts, totally fine, in fact he reminded me one was almost brand new as they themselves had replaced it a year ago, it was new enough that it was still shiny! I consider this to be incredibly sad and dishonest. I’m not saying don’t take your car here, just be highly alert to them trying to push parts you won’t need and be overly clear about what you need done and how long they’re going to take. Otherwise you’ll be standing around with your thumb up your butt, or worse, taken for a serious ride!