Marine Mat

Jimmy Mathews

Paid $4000 to have this installed in my 24’ Robalo Dual Console. Vendor who put the product in did a great job, no issue there. I noticed that a large panel in back cockpit had a worn and kind of fuzzy texture to it, compared to the rest of the flooring. It was a brushed texture that I ordered. According to the vendor, Marine Mat stated that the piece I am speaking of is the new texture, so they cannot replace just the one piece, the whole thing would need to be replaced. Vendor stated he has been arguing with them. I am in the boat business myself 20 years in Ft Lauderdale so to me this should have been a non issue replacement. I called directly to Marine Mat and spoke with someone who promised a return phone call, that was two weeks ago. Just followed up with Vendor who informed me they will not guarantee the texture and is willing to give me a discount to purchase a new set of flooring (Isn’t that nice of them lol) also they will not cover any labor to remove and reinstall their discounted product. It is almost comical that this is how they handle something that they admitted was a screw up. I thought maybe the vendor was telling me a story, but with no return phone call I guess they don’t care. I will be calling Marine Mat again tomorrow and if it not corrected properly and professionally my attorney will be sending a letter.

Austin Burt

Not impressed with the company got my template quick and fast sent them back with changes took forever to get the PDF of changes back, had to keep calling and stay in thouch to even get it. Then was told it would ship within two weeks after approval, had to keep calling to get updates to figure out if it was gunna be made and ended up taking several months. Then when received none of the changes that I put on the templates were made into the mats and look terrible on the floor. Would not recommend and would find another company.

Larry Pena

The best customer service is just a bonus for dealing with marine mat. Tx for everything guys. You rock

Thomas Krzywonski

I ordered a full set of mats for my boat in August...of 2021, I received an an acknowledgement the order was received and so I waited, like you have to do for everything these days. After a couple of months I inquired as to the status of my order, it took them 20 min to fid it, I had the order #, I was then informed about the template process. That was a bit frustrating but fine, they sent a template, I marked it up, I sent it back and was told 2-4 weeks for production, this is January now. I follow up in February about the order, well, they can't find the template, I need to do that again...they get the template in March, they send me a proof to authorize, which I did. At this point I'm all but begging for a little personal follow up by anybody, due to the delays this company created, no luck, production is now 4-6 weeks, we are in March/April of this year now, I follow up in early May and I'm actually given a ship date (May 24th)! So now it's 5/31, I place a call. Nobody knows ANYTHING! Can't find the order, can't find anyone in charge to discuss this with, can't find anyone to refund my CC, I was promised a call back, that never happened, so I was forced to dispute the CC charges and wash my hands of this unfortunate incident. PLEASE DON'T USE THE COMPANY!