Andrew F. Anderson Emergency Center at Rhode Island Hospital

Kelley Sousa

On July 15th 2022, my husband was transferred from St Anne’s hospital to RIH after his hand went through a table saw, exposing bones and tendons to his left hand. Due to the severity of the injury we were to be transferred and sent directly to the OR. Upon arrival to RIH, we were greeted by Edgar Mendes at registration. My husband explained the situation and Edgar’s response was, “and I care why? There are plenty of people who have been waiting, you’re going to be here for awhile.” Taken aback my husband told him, “you don’t have to be so rude” and Edgar immediately grew angrier towards us. My husband was in extreme pain and because his injury had been freshly wrapped at St Anne’s, Edgar told him, “you’re cleaned up, you’re going to wait.” My husband was called shortly after to triage by the nurse, Mary Jane Curry, she took my husbands blood pressure and with a cocky attitude told him, “good thing we have 24hr surgeons cause you’re gonna wait awhile.” My husband asked her to remove his bandage to properly assess his hand and she said, “I don’t have to” and sent us back to the waiting area. As a registered nurse with critical care experience, that is uncalled for and Mary Jane Curry failed to properly assess her patient. She also documented that at the time of triage she started and IV and administered antibiotics, both of which were lies. We arrived at 2:30pm to RIH and we were not seen until 8:30pm when my husband finally had to make a seen and beg for a doctor to look at his hand, when he was finally assessed at almost 9pm, the doctor was in shock by the extent of the injury and immediately sent him to critical care. My husbands injury occurred at 10am and it was not until 11pm that he was finally in procedure. My husbands finger was partially amputated, his hand was blue and he was unable to move it when he was finally seen, he was still able to move it at St Anne’s, where we actually received proper care. After his procedure, at 11pm, we never saw another physician before discharge at 4am. No one came to assess him post procedure, we were told the outcome of the procedure by the X-ray tech who brought him back to his room in the ED. We were not given any proper follow up instructions from and MD, nor was his pain ever assessed. I have since received a phone call apology from a physician in the MD. However, my husband is without a portion of his finger and he’s going through an extensive recovery to get his hand back to baseline. Mary Jane Curry and Edgar Mendes still work at RIH ED, they were never reprimanded for their harmful actions, they are the rude and careless faces of RIH, an embarrassment to the medical profession. If I could give readers advice, don’t go to RIH. Lifespan does not care for its patients as they claim they do, keeping staff who cause harm to patients will eventually lead to yet another lawsuit against the medical group. The unprofessional and uncaring “care” we received from start to finish will forever be embedded in our hearts and minds, and we will continue to tell anyone and everyone who will listen our story of how my husbands life is forever changed because of the negligent actions of Rhode Island Hospital.

Sean

Third world heathcare under staffed miss managed from the top down.my advice go to mass go over the boarder to mass or conneticut .i sat for 5hrs and just got up and left. Went to boston was seen in 35minuts and filled my persciption right at hospital pharmacy RHODE ISLAND HOSPITAL IS LOST IN THE 1970s they need new leadership and accountability at the ER.

maricel delvalle

I Called in regard to a patient and was yelled at by a staff member on the phone. So unprofessional “Thank you for taking names now i have to hunt people down!”

Catherine Tattrie

Came in at 6am with severe abdominal pains. After three hours and looking at a sign the describes how long each level should wait, I made an inquiry as to why 3 hours with severe abdominal pain. Apparently you get a rating by the triage nurse based on how many interventions you will need. Level of pain is irrelevant. You should be told where they rate you when you get there with the approximate wait time. I would have left immediately. I only came here because my doctors are part of lifespan. Will never make that error again. There were people who “burned my tongue on coffee” who got seen before me. Nonsense.