CCRM Fertility of Boston

C P

First of all, This review does not reflect the clinical care I received. Dr.Styer and the nurses are great. Saying the office is poorly run is a tremendous understatement. At one point I sent around 5 emails to the financial team to get information on prices and didn’t get a response until I threatened to go someplace else. I believe I worded the email as “I’m ready to take my $20k elsewhere.” Finally they scheduled a phone appointment with Donna. I made sure I was on a break from work and waited patiently. She did not call. I called the office and was sent to a voicemail box that was not set up. 10 times. Finally got a call back from someone and she managed to get Donna before she left for the day. Donna told me she forgot my appointment. Here, I had been waiting MONTHS for a treatment plan and prices so I can take out a loan, and she forgot to call me. Don’t expect your tele links for your appointments to work, either. I can’t even get into the time sensitive appointments I had to schedule that nobody called to schedule until the day before, making me have to get out of work last minute. I will say, the nurses always got back to me quickly on the portal and Dr.Styer is empathetic and personable. Although, after our first failed ivf cycle I looked into how to increase our chances and acupuncture was mentioned in a long article written BY Dr.Styer, which he never mentioned to us. I’m happy some people had positive experiences and got a baby out of it. I’m going to a clinic in Greece now. They were closed for the summer and still replied to my email within 24 hours. Shame on you CCRM.

Lindsey Adami

Fantastic, kind, and helpful team of people

Colleen Dunlea

I was an egg donor here and if were choosing my own clinic, I would not choose this one. Communication was almost zero and I was left in the dark as to what was happening during my cycle 98% of the time. It is impossible to get in touch with a doctor or nurse to ask any questions on the phone. I was left voicemails with massive changes to my medication regimen with no opportunity to ask questions. When you try and call back and wade through their phone options to talk to a real person -- you get a receptionist that tells you that someone will call you back....and they never do. This is not my first time donating my eggs and I know that better clinics exist. CCRM Boston also took a very medically aggressive approach to my egg retrieval that left me in pretty extreme discomfort post-retrieval. I would not recommend this place.

Suzanne Bernard

Dealing with CCRM has been a nightmare. Be warned that it is next to impossible to get through to anyone or even the front desk. I have missed out on important cycle dates because they have no admin staff to take phone calls. If you manage to get through to anyone it is someone in Colorado who will send you to the front desk where a pre-recorded message will tell you that it is not equipped to take voicemails. Since last week I have been trying to reach out to get the ball rolling on egg retrieval. Not one person in over 8 days has returned any of my phone calls or emails. Trying to have a baby is already an emotionally taxing and stressful experience. This office does not seem to care about that, but only adds to the stress. For those dealing with fertility issues please read the similar reviews such as mine. I have not been alone in my experience here.