Best Buy

Category: Electronics store

Address: 2175 Walker Lake Rd, Mansfield, OH 44903, USA

Phone: +14197471559

Opening hours

Sunday: 11AM–7PM

Monday: 10AM–8PM

Tuesday: 10AM–8PM

Wednesday: 10AM–8PM

Thursday: 10AM–8PM

Friday: 10AM–8PM

Saturday: 10AM–8PM

Reviews

Julie Rohl

Jul 20, 2022

Fantastic customer service made a bad situation right! When our family had an issue with our Best Buy purchased washer the manager Ray and sales associate Zeke went above and beyond to rectify the situation. Great job keeping and cultivating a relationship with loyal customers, we will most certainly be back for future purchases and are telling all our friends and family to shop your store!

Scott Rauenzahn

Jul 7, 2022

I bought a TV. I like the TV. It's a 55 inch LG with webOS so we can access stuff like YouTube without having to Chromecast it. Unfortunately it took them a while to find the TV because it wasn't where it was supposed to be, and when we turned it on at home, the screen was broke. They told us to keep it until early next week and they will replace it. I'm not disappointed. The price was fair. Sam's Club had pretty much the same TV for the same price. On The Fourth, Sam's had 2 in stock, Best Buy had 4, and come Thursday, Sam's had zero and Best Buy had one that they had difficulty finding. Apparently it's a TV that a lot of people like.

Denise Rager

Jun 16, 2022

The man was very helpful and fix the problem quickly. Only thing I don't like it so much to talk to a real person. I don't like talking to computers. They can't solve problems.

Patricia M. Heinberger

May 11, 2022

My husband and I went to Best Buy in Ontario, Ohio to purchase a new TV. We also needed a stand for the new TV. Upon entering the store, we were very pleasantly greeted & asked if we needed any help with anything. I had just helped my husband into a wheelchair & the young man who greeted us told us where the TV's were located and said he would call someone to meet us at the TV section to assist us. A very nice young man named Wyatt helped us with our purchase. He was very knowledgeable about the TV's & was so polite & helpful. We would highly recommend this store.

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Questions & Answers

Why did I spend $500 for an extended warranty to have a piece break on my $5,000 purchase for you to send me to a lady that can barely speak English and not comprehend that I need service on my warranted purchase. I feel as if you have robbed me!

Jason Dorion | Dec 12, 2021
Ben Starkey | Dec 13, 2021

Your unfortunate situation is the result of massive cost cutting in an effort to show profitability to stock holders in the face of shrinking market share and profit margin. Cost cutting and overpriced services are keeping the doors open. Best buy would prefer to keep customer service staff domestic but Americans are not willing to work for a reasonable wage in the face of massive inflation and government handouts.

I have a question ?

Erin Burger | Feb 19, 2021
Bobby Schumacher | Feb 20, 2021

I have an answer.

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Do they fix Xbox Elite Series 2 controllers

Landon Jones | Nov 16, 2021
Michael Neff | Nov 17, 2021

I am certain they cannot do it in-house and would need to ship it out for repair, which you could do too. Look at 14 days turnaround time due to mail delays. If you have their Total Tech plan you wouldn't pay for their time with the controller but would still pay parts, and shipping. Hope this helps you Landon.

What are the Covid safety practices like here?

People are asking | Apr 20, 2021
Ben Starkey | Apr 21, 2021

The employees do wear masks. But I doubt that anyone is really searching for this info. I don't think most people locally have covid on their mind anymore.

I have a crome laptop that will not boot-up. A small RED ICON pops up after a short while. A battery replacement replacement? Can you do it? I'M OUT OF ASHLAND.

fred wolf | Dec 16, 2020
realdeel13 | Dec 17, 2020

I'm sure their geek squad can handle it. If not there is short circuit on Lexington Ave in Mansfield.

How do you call the stoare and talk to someone ??????? Phone calls SUCK !!!!

Sandy Caugherty | Dec 17, 2018
Freddie Ray | Dec 18, 2018

Had also complained when I was there in person and was told they would look in to it and obviously has not happened.

Do you have gift cards for ikea at the Ontario ohio store

Roselyn Ramey | Dec 17, 2018
David Baldridge | Dec 18, 2018

Not at this time

Can I buy iPhone 13 pro max on an installment payment at Best buy??

Osuolale Lekan | Dec 14, 2021
Christopher Bolles | Dec 15, 2021

They have all kinds of phones. You can buy them through a provider (Verizon, ATT...) and some are unlocked however I noticed they have a hard time with it unless you buy a sim or tell them you have a sim card for it.

Hi, are you able to fix my Xbox Elite Series 2 controller, if so how much would it cost.

lloyd137kevin | Aug 18, 2021
D Lozier | Aug 19, 2021

Idk, I was told apple only.

Do they take used sweepers in Mansfield

Marcella Schoonyan | Jul 19, 2021
Fairy Queen | Jul 20, 2021

No

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Do you have any Apple M-1 13" Mac Book Pro's in stock at the Ontario, ohio location and if so how much are they?

Kate Dixon | Jul 19, 2021
Jamie Ana | Jul 20, 2021

Yes, 256GB are in stock. They price at $1200

Why can’t we call the store? When I do they say “currently not talking any calls”

laina reed | Jun 19, 2021
Leonard Parsons | Jun 20, 2021

Don't know why. I was there just a few weeks ago.

Do I need an appointment to get in the store?

Frank Stanek | Dec 16, 2020
Ahmed Hammad | Dec 17, 2020

No you don't need it

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Do you have upright freezers in stock?

Nancy Metcalf | Dec 16, 2020
Ahmed Hammad | Dec 17, 2020

I'm not sure make phone call

What restrictions are there on a price match?

Valerie Wallace | Dec 17, 2019
Ravenecho1 | Dec 18, 2019

They pretty much price match anything they sell except like a going out of business sales or discontinued items.

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I accidentally bought a Sony bluray player that requires a hardwired ethernet connection. Can I buy a wireless adapter to solve this situation and are they any good.

Sean w | Dec 17, 2019
Brian Speelman | Dec 18, 2019

I believe so

Do you guys carry sekond chance CDs

Jeremy Claypool | Dec 17, 2019
Outdoors Deluxe | Dec 18, 2019

I Never saw any !

Does best buy buy PC games

Jimmy Estep | Dec 17, 2019
Eric Brause | Dec 18, 2019

No

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Who is the manager take Best buy. In Mansfield Ohio. Great place

Mark Butler | Dec 17, 2019
David Grazulis | Dec 18, 2019

call and ask

Do they buy used electric guitars ?

Iszla Sophia Layla | Dec 17, 2018
kicken kooking | Dec 18, 2018

No sorry the do not

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Do you have TVs in the store?

Karen Brutchey | Dec 17, 2018
Bob Miller | Dec 18, 2018

Actually right now the store is full of t.v.s stacked on the floor.

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What is Best Buy reurn policy on electronics?

Gaylon Stancell | Dec 17, 2018
Jimmy Londo | Dec 18, 2018

15 days for everyone, My Best Buy Elite Members have 30 days and Elite Plus members have 45 days. 14 days for cell phones regardless.

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Do you install remote starters?

Marje Silcox | Dec 17, 2018
David Baldridge | Dec 18, 2018

Yes they do. Give them a call and their installer can get you all the details.

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Do you flash PS3 hard drives to reset them?

nate adkins | Dec 17, 2017
JERRY MEYER | Dec 18, 2017

Ask best buy

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