Address: 4005 The Strand W Space 430, Columbus, OH 43219, USA
Phone: +16144077728
Sunday: 11AM–8PM
Monday: 11AM–9PM
Tuesday: 11AM–9PM
Wednesday: 11AM–9PM
Thursday: 11AM–9PM
Friday: 11AM–9PM
Saturday: 11AM–9PM
David Feldner
I ordered a BBQ cheeseburger, fries and a strawberry lemonade. Everything was great! The fries were nice and crispy. Everyone in my group enjoyed their meals. Service was fast and ordering on the kiosk was easy. If you do not want to use the kiosk to order, you can also order from a worker at the counter. I will definitely eat from this location again.
Amanda Aubrey
Food was made well. I appreciate the option for a GF bun. The restaurant was clean. There isn't a lot of seating so it can get tight in there with all the people. The milkshakes according to my children were good. My husband felt the whole place wasn't as good for what we paid. I definitely think the price could be lowered for food quality.
Tia Underwood
This is a really busy location at Easton mall. Ordering your email Was really easy at the self order kiosk. You receive and email immediately that your food was ready. This was incorrect. Our wait turned into 30 min. I would suggest that the system is fixed to reflect an accurate pick up time of your food. Our food was a 4 out of 5.
Gee ross
First time here. Poor service, dirty tables. Portions are very small for the amount. My burger tasted good enough but the fries were over cooked. And I don’t know what the heck was going on with the drinks they were awful the fountain …Thank you for your feedback. I’m so sorry about your experience at our Shack. We pride ourselves on our hospitality, so this is extremely disappointing. We can do better than what you've experienced, so we'd love to invite you back to the Shack. Could you email us your review at [email protected] so we can get in touch? Thank you again, The Shake Shack Team
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We only require visitors to wear masks if it is mandated by the local guidelines!
I am quite certain they do not serve halal burgers.
Customers do not need proof of vaccination to dine at Shake Shack.
We’ve got you covered! Go to our Allergy page for more information.
Oh no, we’re so sorry to hear that! If you ordered Delivery from us, you can share your feedback directly through the App by selecting the “Help” button! Either way, we’d be happy to make this right for you. If you ordered from a third-party service, please reach out to them directly about your experience.
We’re happy to hear! Please visit our contact page and select the Become a Supplier tab for more information on how to submit.
We use soybean oil in all our fryers
We pride ourselves on sourcing premium ingredients. Download our nutritional information to learn more. To learn more about our dedication to premium sourcing, check out how we Stand For Something Good.
Most of our classic menu can be delivered, except for our wine and beer.
Oh no! Usually, erroneous pending charges should fall off your statement after a few days, but if you’re seeing two processed charges for one order, reach out to our team via our contact form! We’re happy to clear this up for you.
We only charge a 99 cents delivery fee on orders placed through our App or Web – and if your order is over $35, we’re happy to wave it! Please note that we also charge a small basket fee for orders $12 & under.
We sure do! Shake Shack offers delivery for App & Web orders from most of our Shacks! We’re also available for delivery on third party delivery platforms like Grubhub, Uber Eats, Postmates, Door Dash and Caviar.
We’re sad to see you go! Hit us up via our contact form with your account email address and we’ll help you out.
Nearly all of the Shack classics are available on our app, including our burgers, hot dogs, fries and more.
While app promo codes can only be redeemed through the Shack App, we’re happy to redeem gift cards and eGift cards for in-person orders (excluding Shake Shacks located in stadiums, airports and international locations).
Of course we do! We accept all major credit cards at all locations.
Thanks for the suggestion! Please visit our contact page and select the Real Estate tab for more information on how to submit.
At this time, we do not offer franchising. Some of our Shacks are operated via licensed agreements. Check out the Partnering with Shake Shack tab on our FAQs page for more information!
We want to make sure we offer the best experience to our guests at the Shack, so it's possible that the Shack temporarily disabled mobile ordering. Drop us a line through our contact form to learn more!
Thanks for the suggestion! Please visit our contact page and select the International tab for more information on how to submit. Our International team handles licensing agreements for US Shacks as well.
It looks like your location is outside of our delivery radius! We restrict how far we deliver to ensure we’re only serving our guests fresh food in a timely fashion.
App orders can be cancelled up to 30 minutes before the designated pick up time. Orders placed for ASAP pick up cannot be cancelled once submitted.
Our ‘Shroom Burger is a great meatless option, featuring a crisp-fried portobello mushroom stuffed with gruyere and cheddar cheese and topped with lettuce, tomatoes and ShackSauce. We’re also testing a new Veggie Shack at select locations. The Veggie Shack can also be made vegan if requested!
We’ll gladly accommodate a gluten-free diet at each Shake Shack upon request. Just ask the Shack team for assistance and they’ll be happy to help. Please reference our Allergen Information page before visiting. Here are a few suggestions for anyone with a gluten allergy: • Any burger can be ordered with a lettuce wrap, and most of our US Shacks offer gluten-free buns. Flat-top dogs can also be ordered with a lettuce wrap. • Our ‘Shroom Burger contains breadcrumbs, so it should be avoided. • Please do not order our fries. The oils in our fryers are filtered through the same equipment as our ‘Shroom Burgers. • Frozen custard should be ordered without the cone, and make sure to double-check the ingredients of the “Seasonal Shakes” with our cashier before ordering.
Ain’t no party like a Shake Shack party! We don’t have an official catering program, but if you email us with a few details we’ll connect you with a nearby Shack to see what we can do. If you’re in the greater tri-state area, you should consider booking our Food Truck for your event!
We’re all over! Check our locations page to find the closest Shack to you.
Unfortunately, many of our hot food items contain soy. Based on your allergy, you should not consume our fries, cheese, Shack Sauce or the ‘Shroom Burger. You should be able to enjoy most of our shakes and custards worry-free, though! For complete information on the items that contain soy, please reference our Allergen Information page before visiting.
We want to help! Take a screenshot if you can and email us.
The Shack App is available at most U.S. locations*! From the app’s home screen, tap on the white pane at the bottom of the screen to search for the nearest Shack by city, state, ZIP code or location. If your app doesn’t load locations, you will need to ensure that location services is enabled. *Excluding airport and stadium Shacks
We take our guests’ security very seriously and would love to help you out. Shoot us an email with the order details and our team will follow up.
While most Shacks have at least one register for accepting cash, all Shacks accept all major credit cards.
While we aren’t able to retroactively apply a promo code to your order, you can redeem it on your next order while the code is still valid!
While Shacks aren’t able to take orders over the phone, we do have ordering available through our website.
This depends on the Shack! Each location sets their own order limits based on what they are able to handle well & ensure great guest service. You can check the locations order threshold by opening the location on the App.
We’d love to! If you’d like to place a large order (15+ burgers), email us and mention which Shack you’re interested in, and we’ll connect you.
Uh oh! Drop us a line via our contact form with your order details. We’d like to look into this for you.
Easy peasy. Head to the App Store or Google Play store.
Didn't mess up my order the food is good
The menu for shake shack Look in the Left or the right side for menu
They have the shroom burger, but I'm not sure if the cheese is vegan or not...definitely vegetarian!
It comes up when you try to order...try typing in Columbus
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