Pet and Home Care

Please keep in mind that we require the following for dog boarding or daycare: ~ Proof of up-to-date shots and vaccinations - CIV, Bordatella, Rabies and Distemper. ~ Your dog must be spayed or neutered (unless they are too young). ~ Your dog must be completely non-aggressive and super friendly with all dogs and people (some breed restrictions apply). ~ If boarding, you’ll need to provide pet food for your dog for the duration of their stay.

We are an open social environment, so your pup would need to be social and friendly with dogs of all sizes and types. We would need to set up a meet and greet beforehand to make sure that your dog is comfortable in our environment. Our meeting times are around 9:30 am and 1:45 pm during the weekdays (Monday-Friday) so that we can see how your pup does in our largest groups because that is what they will be exposed to.

Late Booking: A late-booking fee applies for all requests made less than 24 hours before the service start. Cancellations: We will give a refund or credit for reservations canceled with a minimum of 12 hours' notice prior to the start of care for visits, daycare, or boarding. Overnight care requires at least 48 hours' notice for a full refund. Payment: We have two client types, bi-weekly (weekly service) or advance (book as needed). We accept all credits cards, ACH payments, and checks. Pet Sitter Policy: Each employee is bonded and insured through PHC, and has Workman’s Comp insurance. We can not always guarantee your primary sitter will be available. We do guarantee your service and will send a backup sitter if needed. Winter Weather: Our 12-hour cancellation policy is waived when road conditions appear dangerous or temps are below freezing. Our Guarantee: If for any reason you are not satisfied with our service, we will correct it right away and offer a money-back guarantee.

You will need you to provide either a lockbox, garage code, 2 copies of your key, or hidden key location prior to your start of service. Lockbox is preferred!

Yes we do! Pet and Home Care gift cards make an excellent gift and never expire! Our gift cards can be used for any of our services. Visit the link below to purchase a gift card! https://petandhomecare.com/giftcard/

Check out our rates page for details on pricing for all of our services offered! https://petandhomecare.com/maryland-rates/

All new clients are emailed our new client questionnaire and contract. Once you submit your questionnaire and contract, we will create your account, book your service, and email you a confirmation with access to the customer portal. It’s that easy! We do not require a meet and greet in advance for in-home pet visits. If you do want a M&G, a flat fee of $30 will be charged for in-home meet and greets. There is no charge for a meet and greet at our pet resort or for meeting a sitter for overnight care in your home. You can also copy and paste this link to register! https://1806petandhomecare.petsoftware.net/clientportal/register

Pet and Home Care is still offering services during this time including some new added services to anyone who may benefit from them. ~ Dog Walking ~ Dog Daycare and Boarding ~ Dog Bathing ~ Dog Training ~ Cat Care ~ Small Animal/Reptile Care ~ Poop Scooping ~ Pet Transportation to Vet ~ Home/Office Cleaning

No, we would need to suspend service until all parties are cleared as covid negative. Thank you for your understanding and cooperation.

Our employees wear masks inside and outside of the home and will wear gloves if requested. They will frequently wash hands and use hand sanitizer before entering the home, while providing care, and after exiting the home. We are also trying to limit care to only one sitter per household as much as we can to limit the number of people coming in and out of the home. Our sitters are advised to notify us immediately if they do experience any related symptoms so that we can make other arrangements. If there are other precautions you would like for your sitter to take when providing care, please let us know and we will be sure to make a note on their schedule and notify them of your instructions.

Our office hours are 7:00am-10:00pm all seven days a week, including holidays! Our daycare/boarding facility is open 7:00am-6:30pm seven days a week, including holidays! Our in-home care services are available from 7:00am-9:00pm seven days a week, including holidays!

We are considered an essential business! We are continuing to take extra precautions so that we can stay open and service our clients. We are classified in the Interpretive Guidance document from the Office of Legal Counsel under section 2 labeled ” Businesses, Organizations, and Facilities That May Remain Open”, section “i. The Food and Agriculture Sector” subsection “ix. Veterinary hospitals, clinics, and kennels.” https://governor.maryland.gov/wp-content/uploads/2020/03/OLC-Interpretive-Guidance-COVID19-04.pdf