Shoe Dept. Encore

Category: Shoe store

Address: 1401 Route 300 Newburgh Mall, Ste 1114, Newburgh, NY 12550, USA

Phone: +18455661185

Opening hours

Sunday: 12–6PM

Monday: 11AM–8PM

Tuesday: 11AM–8PM

Wednesday: 11AM–8PM

Thursday: 11AM–8PM

Friday: 11AM–8PM

Saturday: 11AM–8PM

Reviews

Cam B

Sep 4, 2022

Tonight my wife and daughter went into this store, my 1.5 year old daughter love shoes, especially her gummy sandles, and we wanted to get her another set. She picked a pair that she liked and my wife let her hold onto them while she looked at a pair of crocks for herself. One of this stores employees took it upon themself to walk up to my 1.5 year old daughter and rip the sandals she had picked out of her hands. That’s how these people treat children in their store, and their customers. I’m still debating whether or not to involve the police about the woman who grabbed at my child.

Jeanine Guardino

Jul 23, 2022

My Husband's Sneakers were without a doubt the best pair of sneakers I ever bought

Jay Castro

Jun 12, 2022

Very bariado and good price

Jason Hepper

Nov 8, 2021

Buyer beware!! People go there to switch their old shoes for the new ones and put them in the box on the shelf. I bought a pair of shoes and tried to exchange them and come to find out they were used shoes from someone who stole the new ones. I said I wanna refund and they wouldn't refund or exchange anything so now I'm out $65 for something that is not my problem. NEVER go to this store ever.

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Questions & Answers

Where is my refund?

Shoe Dept. Encore | Aug 22, 2022
Shoe Dept. Encore | Aug 22, 2022

We ask that you please allow 5-7 business days for the funds to be transferred between banks, this does not include weekends or federal holidays.

How long does a customer have to pick up BOPIS (Buy Online, Pick Up In Store) orders?

Shoe Dept. Encore | Aug 22, 2022
Shoe Dept. Encore | Aug 22, 2022

We ask that you pick up your order within 3 days. Make sure to keep an eye on your email confirmation and pickup confirmation, as it will have an exact date and the address of the pick-up location.

I paid for expedited shipping and it didn't arrive when it was supposed to, why?

Shoe Dept. Encore | Aug 22, 2022
Shoe Dept. Encore | Aug 22, 2022

Next day shipping does not necessarily mean it will arrive the next day. This is due to many factors such as time of order placement, holidays, delays in shipping, etc. If an order is placed after 12:30 p.m. ET on Monday, Tuesday, Wednesday, Thursday, or Friday (except for holidays), it will be processed on the next business day. If a holiday falls on a weekend, then the Friday before and the Monday after should be considered as a holiday for purposes of processing an order. Orders placed on Saturday or Sunday will not be processed until the next business day. SHOE SHOW, INC. is not responsible for late orders due to schedules set by the delivery company. Deliveries cannot be made on weekends or holidays (and weekends should not be included in transit-time calculations). We do not ship shoes outside of the U.S. Gift cards will be shipped separately.

Where is my confirmation/shipping email?

Shoe Dept. Encore | Aug 22, 2022
cookie squad | Aug 29, 2022

I would bet it's in your email.

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