BayCare Medical Group Primary Care - Palm Harbor West

Vicki

Brand new first time patient. Left work to go to appointment. Got there signed in on the tablet. Overheard them say the PA had called in sick. Overheard them say they would see if another provider could see me. They said we have bad news and asked if I could come back the next day at 10am. I said you do realize I work? I wasn’t angry or mean I just asked why no one called me. I looked at my phone, no call, no message. The receptionist put her hands up and said I’m not getting into the you didn’t get a message thing . I called you. Then she said we can get you in tomorrow with Dr Torres, I said, did you say Torres as I am putting it into my phone. She wouldn’t look up at me I guess as I’m adding it to my calendar. She told the other receptionist to scan my id etc…I was waiting for my id’s back. When she snapped at me if I wanted the appointment or not. I explained I thought she understood and that is why she asked for my id’s to be scanned. She never apologized, never acknowledged the fact she could have missed me, mistakes happen, I’m sorry, let’s get this worked out. The customer service was rudeness. After I left I realized I just left a practice that was so uncomfortable to go to and I do not want to be put in that situation again. I called and left a message for the office manager to find out if this is the way the office is run, or if this was a one off. I wanted to explain my concerns and what I had been through. I gave him two days to return my call before providing a review.

Randy Rienth

Great staff and Dr itving is super

Janet Greenleaf-Ballotti

Recently had the pleasant experience of an yearly followup with Nickolas Emmanuel Mileos APRN at BayCare Medical Group Primary Care. He was professional, caring, thorough with his questions and answers to concerns of mine and very kind! Thank you and I appreciate you! Sincerely, Janet Ballotti

Laura Passarella

so this office complained about my sons day program for special need adults so much that the landlord is now kicking them out of the space. If this is the way they can treat special needs kids for playing music can you imagine what or how they treat there patients STAY AWAY