Magnolia Bakery - Los Angeles

Arthur Guillosson

Rude staff, mediocre baked good, worst customer service I’ve received. Tried to place an order earlier in the week over the phone, left a voicemail, no one got back to me. Drove across town to the bakery itself, to place my order directly. Talked to James, he was actually the only polite and friendly person I’ve interacted with there. He assured me everything would be ready for me to pick up a few days later. When the day came (Friday), I called in the morning to make sure everything would be ready and accounted for. The guy on the other line assured me it would be ready to pick up by 5pm. I got there at 5pm, and when I asked the clerk about the order, he looked confused, said he was going to look for it. Then I waited… I waited there for 20min. Nothing was said, no update, no communication whatsoever. It’s like they looked through me. This is probably the real live version of being ghosted. Every-time I tried to make eye contact with a staff member, they would look in the other direction, or turn their back away to clean the counter. When I tell you this was one of the most awkward retail experience of my life… When I eventually get the attention of someone, he tells me with a straight face “just give them 20min, they forgot to make the cupcakes”. The nonchalant tone, and lack of apology sincerely made me think I heard that wrong. Like there is no way I’m waiting 40minutes total for an order I physically placed days prior, and checked on the day of. Got my cupcakes eventually, the cashier practically through them at me and turned around, again no apologies. Anyway… Spare yourself the trouble, there is tons of place around that won’t put you through this. I recommend Pitchoun! bakery up the street, and also and bakery at Farmers Market by the grove.

chris reid

Many thanks to BJ who went WAY beyond the call of duty today. Having confused the dates, I needed a cake at the last minute. When I called three other bakeries and told them any cake would do, they quickly told me they could not even discuss a same day order. Being out of state, I had limited options. So, when I finally called Magnolia Bakery in Los Angeles, I was blessed to have BJ answer the phone. He immediately empathized with me. He put me on hold and spent several minutes making an inventory of EVERY cake and several other options that they had available. So kind! A few minutes ago, I received a text from Los Angeles. “Did you send the cake? It looks amazing!” Indeed it did. The cake and other deserts were delicious and BJ apparently through some ice cream in as well. Great Bakery and Great staff! Thanks Magnolia Bakery!!!!

regis kwong

The NY bakery chain that started the cupcake craze in the 90’s opened its Los Angeles store in 2011. It has since expanded nationwide and internationally under Steve Abram who took over from the originally owners. Every time I go to NY, I always stopped by Magnolia Bakery in Manhattan on 11 st. to pick up my favorite sweets. I love all their puddings and cupcakes. I have not been to the LA location until today. We stopped by this shop after Easter brunch at Granville down the street. The cupcakes are just as good as the ones in NY. The texture of the cakes are awesome and they are not too sweet. The good thing here is that there is no long line. We got a pecan cheese cake and a banana key lime cake. They both tasted fantastic. The puddings are soft and creamy. You can buy these cupcakes in a dozen and they are perfect for gift giving.

Manali Chanchlani

Thier signature banana pudding lives up to the hype. It is very fresh and delicious. They get sold out an hour or two before closing so if you want to try the pudding, go earlier in the day.