Dependable Cleaners

Daniel Rosensweig

Machines cheat you, and staff won't help fix it. We were confused at first that the machines with credit card readers wouldn't accept our cards. Asked a staff person who directed us to machines where we have to buy a separate card that's only for laundry (costs $1). If you need $12 for your laundry, as we did, you have to make 4 separate transactions to do it, which is ungodly stupid. $10 (minus $1 for the card) gets you $9 credit, and then you have to do 3 separate $1 transactions because there's no system to just pick your own amount. Then, we got it to $12 while the staff person watched, and tried to start our 2 loads. Nope, says we're 71 cents short for our combined total of $11.71. Staff person refuses to fix it, so we have to add yet another dollar to the card. Total of $14 to run machines labeled at $11.71, between payment for a card we'll never use again, random extra dollar the machine took for no reason, and no way to get change. We're only here once because our washer broke, but if it ever happens again I will go out of my way to wash ANYWHERE else.

Deb Kessler

Fantastic service! I called the day before to ask about turnaround time and Shae was so helpful. If I dropped off before 10 I could have it back same day. I had a vintage dress I was planning to wear to a wedding and it needed to be cleaned and pressed. I was worried about trusting the old fabric to a cleaner, but they did a great job and were very honest about potential issues. I received a text when it was ready for pick up and it came out great and for a reasonable price. Shae was truly delightful!

Constance Zhu

The store damaged my dress. We discussed about compensation a month ago, and the agreement was for them to send me a check that covers 50% of the price of the dress. A month later, I still haven’t received the check. And I called their manager, and the manager’s response was “oh I need to talk to the District Manager to discuss the resolution”. Are you kidding me? I am shocked at how unprofessionally this was handled. Lack of response, play silence when there is a problem, and terrible customer service. Picture shows how the texture of the dress is damaged.

Mike Gaming Channel

Poor customer service. Every week, I'm a regular here. The machine almost ripped my clothes while washing them. I must halt this immediately. I sought assistance from those employees, as well as the manager. Because of them, I have to pay an extra $13 because they thought I was stealing their $13. What fantastic fkng customer service. I'm going to take my business elsewhere.