Beckwith Veterinary Hospital

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I want to share my experience with this vet. I was very happy with the medical treatment my animals received. The first time I came to this vet was because of an emergency long before COVID the staff were quick, knowledgeable, and helpful IN PERSON. I thought that the facility and staff could accommodate emergency services and at the time they did. But for whatever reason... COVID or perhaps losing staff this facility cannot accommodate emergencies now. Our issues started with clerical filling. Many times me and my partner have asked the office staff to fix our file, so that either of us could make an appointment, pay, etc. The office staff did not fix this issue and never explained how we could help them fix their mistake. The file issue led to office staff never helping my partner when he calls, claiming they can’t find the file. His frustrations were ignored multiple times, he has been hung up on and his appointments cancelled because office staff overbooked. Our second issue is that when we first started at this vet it was operating with an emergency vet. When our pet is in need of being seen for something that is not a scheduled check up, we need to be able to bring them in in a timely fashion, one week or two weeks. Not a month or two. Instead of understanding our frustrations, apologizing, or fixing their clerical issues and instead of calling my partner directly the office staff sent a letter breaking up with us signed with an unreadable signature. Terminating us as customers is within their right to do and understandable but so is our need for actual customer service not rude staff with perfected customer service voices. We also don’t need office staff making file notes about our frustration instead of actually working on a solution. A personal call from the veterinarian only lead to a one sided conversation where no understanding was given or gained. Why should the veterinarian care about how office staff treat hardworking customers when they get paid no matter what. And why should the veterinarian treat us well we don’t bring enough money in for him to care.

Raymond Gonzales

Compassionate and knowledgeable staff and doctors. I highly recommend utilizing their services for all your dog and cat needs

Renee Bryant

I have been amazed at how thoughtful, caring, and the biggest hearts this establishment has. They go the extra mile for any pet. They teach you things to do at home whereas most places will to it and charge you a arm and a leg. I have the most respect for these people .. thank you for your all for your never ending Love for these animals🐾❤️🐾

Carol Barber

My daughter's dog scooter got bit by a Chihuahua really bad my daughter was in Michigan I took her dog there they accepted her payment method over the phone they treated him with such good care this is the only place I've ever go to again