Gentle Dental Santa Clarita

Staci Pena

I am beyond disappointed with this orthodontist! My daughter has not had the ability to get her braces tightened for over 6 months! NO ONE PICKS UP THE PHONE! I’ve left numerous messages & have even requested for a manager to call me back! NOTHING! Gentle Dental- how would you feel if you had braces in your mouth & couldn’t get them adjusted? I’m seeking an attorneys advice, as you all still seem to take your money out of my account without any services!

Kathy Craft

Not even sure where to start. This office is an absolute disaster! They NEVER have a doctor and the office managers don't know what they are doing. In 2019, we paid to have all 4 of my son's wisdom teeth pulled. They suggested that we break it up into 2 sessions which was fine so he had the top done on 2019. Covid hit in 2020 so understandably, they didn't want to schedule anything. Also, each time I would call, they would tell me that the previous dentist left and they had a new one. Fast forward, in March 2022, we were able to get his other 2 teeth pulled. Now, when I made the appointment, I verified that we didn't own anything because we paid up front. When my son was back with the dentist, the office manager told me that I owed more to which I questioned. He explained that the previous payment didn't include anesthesia. Ok fine. I paid the total and left. In May, I received a bill saying more money was owed. I have tried numerous times to contact this office with NO ANSWER! I called the gentle dental corporate number, was told this office has no dentist.....AGAIN and is only open every other friday. She told me someone would contact me within 48 hours....NO CALL. I have now contacted the corporate office 4 TIMES with no response and no call from this office. I was just told that they would raise it to a higher level in corporate. Seriously unbelievable that this place is still in business.

Keith Wynn

I went to gentle dental for a tooth extraction it was preapproved from my insurance company and when I went to gentle dental they first said it was not approved so I called my insurance company and the presented of gentle dental talked to my insurance agent and approved a copayment of $40 for my tooth extraction. So I paid my $40 copayment. Two months later I received a bill as if I did not have insurance and after I first told them if it was not approved I would not approve and I would go somewhere else. At the time Gentle Dental told me they approved my insurance and I told them if not approved I would go somewhere else and they approved my copayment before I left that dentist. Now two months later I just received a large dental bill as if I did not have insurance. This is after they excepted my copay and told me I was covered.

Roryce Dirden

Gentle Dental Santa Clarita , is a 5 star experience , very professional and comforting, Giovani in the front office is a well spoken representative and flexible with appointment scheduling . Excited for the outcome of my newly created smile , the people in the process has been memeorable !! Thank you Gentle Dental Roryce Dirden