VCA Animal Hospital of Cotati

Schaloe Selna

Wow! I had the most amazing experience at this pet hospital for my 8 month old baby dog Obi. They were kind, responsive and caring, and the bill wasn’t even as much as I expected for a Sunday Holiday weekend. Staff was so friendly! Highly recommended!!!

Breanna Trizuto

We started bringing our puppy to Cotati VCA 6 months ago and have had no problem with routine visits when we can make appts. ahead of time. I wasn't aware though, that they really aren't staffed for emergencies even when things come up during office hours (this is not clear from their website where it says to give them a call during office hours). They've refused to see our puppy multiple times due to having no availability and directed us to use the Rohnert Park or Santa Rosa location instead. Our puppy has been dealing with stomach problems for months and last week vomited and had blood in his stool, but when we tried calling them to get advice on these urgent matters, we were told out vet was not in for a week so we would need to speak with a vet tech. We didn't get a call back until 15 mins before they closed and they were not concerned (multiple times prior when we've called for advice on if our puppy needed to be seen, they've neglected to call us back for more than 24 hrs). We ended up taking our puppy to the Santa Rosa VCA location after calling them because they suggested he be seen urgently - turns out was dehydrated and had a high white blood cell count. Although we've enjoyed our routine visits with the kind vets at this location, we've had multiple experiences now where we unfortunately just don't feel like they care and they are unable to make time for our puppy when urgent situations come up.

Ryan Garcia

Every visit we brought in our puppy or cat they add charges and exams we don't ask for. They don't tell us they're going to do it and slap the bill on you. Also has happened to a close friend of ours and we are tired of the miscommunication.

Judge Fredd

Simply the best !